Community Admissions Coordinator

Job Description

Job Type: Full Time

Salary: $60,000 + Incentives

Generous Bonus structure is in play when occupancy goals are meet.

When you work at Millcroft Living, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!

The Community Admissions Coordinator (Coordinator) is responsible for effectively managing the Post-Acute Strategy in ensuring resident transitions from the home, another community, or hospital to the DHC communities (Foulk Living, Millcroft Living, and Shipley Living) as appropriate. This position is responsible for reviewing clinical records to determine if the communities can meet their clinical needs. The coordinator is responsible for providing strategies and documented outcomes that lead to the communities’ occupancy goals of the DHC portfolio. This position plays a vital role in supporting the community admission teams to achieve their occupancy goals successfully. It will also partner with the Sales & Marketing teams to implement the desired strategies.

Essential Job Duties:

1. Plan and execute DHC Post-Acute Strategy with support from the regional sales and marketing team.
2. Develop and maintain hospital relationships to ensure a smooth transition of care from the Home or Hospital to one of the DHC communities.
3. Review the clinical documentation of referrals from the hospital or home to ensure they are qualified and appropriate for the Health Center.
4. Responsible for documenting and tracking referrals/inquiries conversion and reporting to the administrator findings and solution-driven strategies to overcome any negative outcomes in all areas of the Health Center. This includes documenting information in the customer relationship management (CRM) platform (e.g., Salesforce) in a proficient manner.
5. Works as a secondary resource to the community admissions team in the absence of the admissions team and is able to proficiently function in EMR (Point Click Care) and all admission duties.
6. Works with prospective residents, family members, and key influencers (physician, attorney, trust officer, as appropriate) to facilitate a timely and beneficial commitment to the community. This includes frequent personal contact with the prospective resident, resident representative, and other appropriate influencers, including but not limited to telephone calls, home or office visits, and tours as appropriate.
7. Responsible for tracking and trending hospital discharge, readmission, and post-discharge data.
8. Keeps updated about relevant, operational, competitive, and company information in order to respond effectively to inquiries from contacts and convey community messages.
9. Creates new and existing relationships with professional referral sources. Including telephone contact, community tours, in-office visits at the professional’s office, etc. Ensures that all contact with professional referral sources is accurately documented in the CRM.
10. Responsible for scheduling sufficient activity to generate referral leads.
11. Participates in discussions with the Executive Director and other community leaders regarding the formulation of resident care policies, contracts, pricing, etc.
12. Meets or exceeds census and move-in objectives as outlined in the marketing plan and budget.
13. Supports the community admissions teams.
14. Must be proficient in the use of referral and verification platforms.

Non-Essential Functions:

1. Identifies public information programs and carries out such programs by working with all news media.
2. Supports the community plans for open houses, publicity brochures, and displays, soliciting the cooperation of community staff and residents in these efforts.
3. Participates in local organizations identified as bringing value by making presentations and joining as a member, where appropriate, in order to facilitate a broader knowledge of the industry and of the community’s capabilities.
4. Assumes responsibilities for personal work areas and maintaining areas in a presentable manner.
5. Participates in the research, preparation, and development of the admissions budgets for each community.
6. Performs specific work duties and responsibilities as assigned.

QUALIFICATIONS:

Knowledge and Skill Requirements:

1. LPN or RN licensure required.
2. Experience in a primary care setting, with previous experience in adult medicine, chronic care, and/or triage preferred.
3. Must be a solutions-driven problem solver with a working knowledge of health care insurance, including Medicare, Managed Care, and Long-Term Care insurance.
4. In order to achieve admissions goals, should be comfortable with marketing presentations and have proven skills with community outreach programs.
5. Must be comfortable with bedside sells.
6. Excellent oral, written, and interpersonal skills. Good visual and hearing acuity is required; good verbal communication skills are required.
7. Must present themselves in a professional manner and be able to deal with situations that may be stressful.
8. Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the Americans with Disabilities Act (ADA) regulations in all aspects of the job, including sales presentations and marketing materials.

HOSPITALITY FOCUS:

Millcroft Living fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

1. We greet residents, employees and guests warmly, by name and with a smile.

2. We treat everyone with courteous respect.

3. We strive to anticipate resident, employee and guest needs and act accordingly.

4. We listen and respond enthusiastically in a timely manner.

5. We hold ourselves and one another accountable.

6. We embrace and value our differences.

7. We make residents, employees and guests feel important.

8. We ask “Is there anything else I can do for you?”

9. We maintain high levels of professionalism, both in conduct and appearance, at all times.

10. We pay attention to details.

WELLNESS FOCUS:

Millcroft Living employees are expected to promote a healthy community culture for all residents and employees. This is a whole-person approach to health and wellness which includes eight dimensions of wellness: Emotional, Environmental, Health Services, Intellectual, Physical, Social, Spiritual and Vocational. Through these efforts we can ensure and exceed residents’ wellness needs relating to their mind, body and soul, which may also have a positive effect on the employees, as a result.

Physical Requirements/Working Conditions:

Normally works in well-lighted, comfortable surroundings and will visit each of the communities on a regular basis. May also travel to local referral resources as needed. Must be able to concentrate with frequent interruptions. Must be able to sit for up to 95% of the workday. Must be able to bend and stoop. Must be able to lift and carry up to fifty (50) pounds independently.

If you’re an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we’d love to get to know you!