Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.
Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.
As a Community Management Intern, you will play a vital role in building and nurturing an engaged and supportive community around our brand. You will assist in managing online communities, engaging with users, and fostering positive interactions. This internship will provide you with hands-on experience in community management, social media, and customer relations while contributing to the growth and reputation of the company.
KEY RESPONSIBILITIES
- Assist in developing and executing community management strategies to foster engagement, loyalty, and advocacy within the community.
- Monitor and moderate online communities, including social media channels, forums, and community platforms, to ensure adherence to community guidelines and maintain a positive environment.
- Engage with community members by responding to comments, questions, and feedback in a timely and professional manner, fostering meaningful conversations and building relationships.
- Identify and amplify user-generated content (UGC) that aligns with the brand’s values and messaging
- Monitor brand mentions and conversations across social media platforms, addressing any issues or concerns raised by community members.
- Conduct research and gather insights on community trends, preferences, and sentiment to inform community engagement strategies.
- Assist in tracking and analyzing community metrics, such as engagement rates, sentiment analysis, and user feedback, to evaluate the effectiveness of community initiatives.
- Support the planning and execution of community events, campaigns, and contests to drive participation and enhance the sense of community.
- Stay up to date with industry trends, best practices, and emerging technologies in community management and social media.
ABOUT YOU
- Currently pursuing a degree in marketing, communications, or a related field.
- Excellent written and verbal communication skills, with a friendly and professional demeanor.
- Passion for building and nurturing communities, with a genuine interest in engaging with people.
- Familiarity with social media platforms, community management tools, and online community platforms.
- Strong interpersonal skills with the ability to empathize, listen, and respond effectively to community members.
- Ability to handle challenging situations and diffuse conflicts in a calm and diplomatic manner.
- Basic knowledge of social media analytics and ability to extract insights from community metrics.
- Creative mindset with the ability to generate ideas for engaging community initiatives.
- Organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Self-motivated, proactive, and eager to learn in a fast-paced, dynamic environment.
Harness in the news
- Harness Snags $230 Series D – $3.7B Evaluation
- Harness Recognized in Inc.’s Best Workplace Awards 2022
- Harness on LinkedIn: America’s Great Companies to Work For — And What You Can Learn From
- #6 – Glassdoor Best Places to Work 2021 list
- #17 on Forbes Top 50 Cloud Companies to Work For
- #47 on LinkedIn’ Top 50 Companies to Work For
- #2 on Quartz 2021 list best places to work for remote workers
- 2021 Career Launching Companies List
$18 – $20 an hour
The anticipated salary range for this position is $18/hr to $20/hr. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position may also include equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.