Overview
The Community Relations Manager is responsible for building and maintaining strong relationships with key stakeholders. This team member will build and maintain strong relationships to create a support system for the arena and its events through strong leadership, collaboration, and effective communications. The Community Relations Manager acts as liaison and works in collaboration with leadership and other arena stakeholders to ensure brand alignment and community involvement.
This role will pay a salary of $53,000 to $64,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
Responsibilities
- Responsible for creating and implementing a community engagement plan that supports venue non-profit and sustainability initiatives and fulfills sponsorship and partnership commitments
- Develop, plan, and manage a portfolio of annual arena events that support fundraising efforts and generates awareness for non-profit initiatives
- Represent the BOK Center at community meetings, city and county events, and speaking engagements listen to community desires to achieve first-in-class fan experiences
- Assist arena staff in assuring positive experiences for ADA community, particularly with parking, ticketing, and guest services
- Manage digital strategy efforts with marketing team to generate awareness, community initiatives, and sustainability initiatives via arena website, digital marketing, e-commerce, and all social media platforms
- Manage meetings and events with neighborhoods and community to support effective communication and interest in the arena
- Manages private corporate rentals of arena on non-concert days including the sale, contracts, and communications.
- Assist in the solicitation of new corporate event business.
- Manage a budget with targeted revenue and expense goals.
- Provide post-event reports, analysis, and regular status reports on marketing programs other duties as assigned.
Qualifications
- 3-5+ years’ experience in a role interacting with the public, neighborhoods, and other community interaction.
- Bachelor’s degree in marketing or a related field equivalent combination of education and experience may be applied.
- Experience with creating successful community outreach programs
- Experience working with venues, arenas, live sports and entertainment is preferred Must be adaptable with the ability to work under pressure to meet deadlines.
- Solid understanding of social media
- Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
- Proven ability to think strategically with a willingness to roll up sleeves and execute on projects Strong listening skills with ability to remain calm in the face of criticism or complaints from constituents.
- Ability to create lasting relationships in the community and behave in a personable manner, have a high degree of personal integrity and consistently put the interests of the organization first.
- Strong ability to support creative ideation to enhance brand equity while supporting company culture, values and objectives.
- Ability to speak Spanish is preferred.
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
- Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building.