Amazon’s Legal Department is looking for an experienced Program Manager to join the global Business Conduct & Ethics team. As a program manager, you will manage and support the program and processes for global reports and investigations of potential violations of the Code of Conduct and Ethics, including management of the company-wide Ethics Line program. You will collaborate and partner with attorneys, human resources professionals, technical teams, investigative teams, and other internal businesses and external stakeholders.
The successful candidate will have strong prior work experience, a flexible attitude, great organizational skills, and be highly collaborative. The ideal candidate will be a strong written and verbal communicator, with great attention to detail, and should be able to work efficiently and independently in a constantly changing and sometimes ambiguous environment. You will possess the ability to manage high volumes of tasks, projects, and data with little guidance; react with appropriate urgency to situations and events that require a quick response or turnaround; balance legal, customer, and business needs versus technical constraints; take effective action without needing to know the total picture; and think creatively and proactively in solving problems that affect people within the group, other related groups, or external stakeholders. A high level of professionalism, integrity, and discretion in handling confidential information, as well as the ability to work well with people at all levels inside and outside the company, is essential.
Key job responsibilities
Key responsibilities include, but are not limited to:
– Leading a team responsible for the administration and management of reports of potential violations of the Code of Conduct and Ethics, including management of the company-wide Ethics Line program;
– Managing or contributing to projects for cross-functional teams related to the Ethics Line program;
– Managing and administering a case management system, including working closely with the technical teams;
– Compiling data to facilitate analysis by the legal investigations team;
– Handling requests for metrics and data from enterprise-wide stakeholders;
– Producing reports and metrics for monthly and quarterly reporting, including reporting to the Audit Committee of the Board of Directors;
– Managing and administering internal messaging and communications about Code of Conduct and Ethics reporting;
– Generating and contributing to performance requirements, timelines, and metrics for all related activity;
– Identifying innovative solutions and leveraging technology to drive process improvements;
– Serving as administrator for third-party vendors; and
– Conducting annual compliance audits.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Seattle, WA, USA
BASIC QUALIFICATIONS
– Bachelor’s Degree or equivalent professional experience required
– 3+ years of experience, with at least 1 in a risk, fraud, investigations or compliance organization
– Prior experience with project management
– Prior experience implementing technical solutions to manual processes
– Analytical skills and a proven track record of taking ownership and leading data-driven analyses
– Knowledge of Microsoft Word, Excel, and SharePoint
– Strong written and oral communication skills
– Excellent organizational skills
– Problem solver, able to troubleshoot issues independently or escalate when necessary; sense of accountability and sound professional judgment
– Self-starter with strong bias for action and keen attention to detail
– Ability to think both strategically and tactically; equally comfortable with long-term planning and day to day progress tracking and execution;
– High level of judgement, integrity, and discretion to handle confidential matters
PREFERRED QUALIFICATIONS
– Master’s Degree or Juris Doctor in related field is a plus, but not required
– Prior work experience with a law firm, corporate legal department or government agency
– 2+ years of experience in investigative work or data analysis
– 2+ years’ experience leveraging technology to drive process improvements; passion for innovative solutions and process improvement
– Analytical skills and a proven track record of taking ownership and leading data-driven analyses
– Strong written and oral communication skills
– Excellent organizational skills
– Problem solver, able to troubleshoot issues independently or escalate when necessary; sense of accountability and sound professional judgment
– Self-starter with strong bias for action and keen attention to detail
– Ability to think both strategically and tactically; equally comfortable with long-term planning and day to day progress tracking and execution;
– High level of judgement, integrity, and discretion to handle confidential matters
– Experience managing and administering a case management system
– Experience planning, scheduling, and tracking project timelines and milestones using appropriate tools
– Proven analytical capabilities; experience with large amounts of data and in developing and analyzing audit reports, metrics, and reporting mechanisms
– Experience using data driven process improvement tools and metrics
– Prior experience driving decisions through data and analytics, utilizing tools such as SQL, Quicksight, Tableau, and Excel
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.