Summary
This position is located in the Tacoma Hearing Office at 2413 Pacific Ave. Suite 200 Tacoma, WA 98402.
This position is being filled on a full-time, permanent basis. This is a career-ladder position leading to the GS-9 grade level.
NOTE: Additional selections may be made up to six months from the closing date of this announcement.
This position is not virtual. Selectee will be required to report to the Tacoma Hearing Office in Tacoma, WA.
This job is open to
- Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a “surplus” or “displaced” employee.
- Military spouses
- The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
U.S. Citizens only. This position is not currently virtual or eligible for out-stationing. Selectee will be required to report to the Tacoma Hearing Office location in Tacoma WA. This position may be eligible for telework in accordance with agency and office policy.
Duties
Serves as a Senior Computer Assistant and LAN Administrator in the Office of Disability Adjudication and Reviews’ Hearing Offices (HO). Provides analytical, technical and administrative support, which includes independent decision making, for the HO Local Area Network (LAN) system. Performs expert troubleshooting. Serves as the primary adviser to management in the use of automated data processing (ADP) systems with responsibility for oversight, management and maintenance of ADP systems in a multi-operating system environment and as liaison with vendor representatives. This environment entails programming and processing, as well as administration and management of word processing, data processing, telecommunications, local area network, batch processing, database management/programming, electronic spreadsheet processing/programming and security. As a Senior Computer Assistant, the incumbent has primary responsibility over systems operations and automated case processing within the office.
Requirements
Conditions of Employment
- U.S. Citizenship required
- Selective Service Registration, if applicable (www.sss.gov)
- Fingerprinting and background and/or security investigation required
- Job offers are contingent on fingerprinting and background / security investigation results
- Selectees are required to serve a 1 year probationary period
- Relocation expenses will not be paid
Qualifications
All qualification requirements must be met by the closing date of the announcement.
If you are using experience to qualify, you must have:
GS-7: At least one year of full-time work experience independently performing all or mostof the following tasks:(1) Install, configure, upgrade, and troubleshoot hardware and software within a networking system; (2) Provide advice and support to management in a multi-operating system environment and acts as a liaison with vendor representatives; (3) Administer and manage various word processing, data processing, and security programs; and (4) Provide analytical, technical, and administrative support to users.
GS-8: At least one year of full-time work experience independently performing all or mostof the following tasks: (1) Install, configure, upgrade, and troubleshoot hardware and software within a networking system; (2) Provide advice and support to management in a multi-operating system environment and acts as a liaison with vendor representatives; (3) Administer and manage various word processing, data processing, and security programs; (4) Provide analytical, technical, and administrative support to users; and (5) Prepare written instructions and provide training on use of software.
GS-9: At least one year of full-time work experience performing all or most of the following tasks: 1. Installs, configures, upgrades and troubleshoots hardware and software within a networking system; 2. Provides advice and support to management in a multi-operating system environment and acts as a liaison with vendor representatives; 3. Administers and manages various word processing, data processing, and security programs; 4. Provides analytical, technical, and administrative support to users; 5. Prepares written instructions and provides training on use of software; and 6. Develops and maintain databases
Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.
Education
Substitution of Education is not applicable for this position.
Additional information
This position is NOT currently virtual or eligible for out stationing. Selectee will be required to report to their assigned duty location in the Tacoma Hearing Office in Tacoma, WA.
This position may be eligible for telework in accordance with agency and office policy.
This is a bargaining unit position, represented by AFGE.
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. See www.sss.gov.
Additional selections may be made up to six months from the closing date of this announcement.
This is a career-ladder position leading to the GS-09 grade level.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include:
- Knowledge of computer software and hardware.
- Ability to independently analyze and solve problems.
- Ability to communicate orally.
- Ability to communicate in writing.
- Ability to plan and coordinate work activities.
Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes approximately 15 minutes to complete. To preview the questions, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12045218
Your application will be evaluated under the Category Rating method, based on your responses to the Assessment Questions. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:
1 – Qualified Category – Candidates who meet the Minimum Qualification Requirements.
2 – Well Qualified Category – Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.
3 – Best Qualified Category – Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.
Candidates eligible for veterans’ preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.
ICTAP candidates who meet the requirements for the Well Qualified Category will be given selection priority.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.
You must submit supporting documentation by the closing date of the vacancy announcement to claim certain types of preference or qualify on the basis of education.
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:
- proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
- proof of your most recent performance rating of at least “fully successful” (Level III) or equivalent.
For more information visit http://www.opm.gov/rif/employee_guides/career_transition.asp.
VETERANS’ PREFERENCE: If you are claiming veterans’ preference, you must submit a copy of your military discharge certificate (DD 214 member 4 copy) or an official statement of service from your command if you are currently on active duty. To be acceptable, the document must show Character of Service. If you are claiming 10-point veterans’ preference based on a service-connected disability, you must also submit the required documentation specified on the reverse of the SF-15, Application for 10-Point Veterans’ Preference (SF 15). Applicants claiming derived preference must submit the veteran’s DD-214, the SF-15 and the required documentation specified on the reverse of the SF-15. Preference will be granted based on the documents received. For more information, visit the Vet Guide.
IMPORTANT NOTICE TO VETERANS: The Office of Personnel Management has published the end date for Operation Iraqi Freedom (OIF) as August 31, 2010. To receive veterans’ preference for service during the Enduring Freedom/Iraqi Freedom era, you must have served for more than 180 days between September 11, 2001 and August 31, 2010 OR be in receipt of a campaign badge or expeditionary medal. The updated CFR language is available here. Other qualifying eligibility for preference (e.g., disability) remains unchanged.
MILITARY SPOUSE APPOINTING AUTHORITY: You may be eligible for an appointment under the Military Spouse Appointing Authority if you are a spouse of: 1) an active-duty member of the armed forces; 2) a service member who is 100% disabled due to a service-connected injury; or 3) a deceased service member of the armed forces. Each of these categories has different eligibility criteria that must be met. Individuals applying for consideration under this authority MUST provide the applicable supporting documentation (e.g., documentation verifying marriage, copy of your spouse’s active military orders, DD-214, copy of a statement from the Department of Veterans Affairs or a branch of the military certifying the service member’s service-connected disability rating, DD-1300, etc.). You are no longer eligible if you remarry.
- How to Apply
To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume
2. The Occupational Questionnaire
3. Additional Required Documents, if applicable (see Required Documents section)
The complete Application Package must be submitted before midnight (ET) on 08/03/2023.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Ginny Sherrard-Lees at ginny.sherrard-lees@ssa.govor 206-615-2672.
Individuals with disabilities may also call us via Federal Relay using the (voice) contact telephone provided.
Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
Agency contact information
Ginny Sherrard-Lees
Phone
206-615-2672
Email
ginny.sherrard-lees@ssa.gov
Address
Region X OHO 701 Fifth Avenue Seattle, WA 98104 US
Next steps
Once you have successfully submitted your application materials, you can expect to receive at least two or more of the following email notifications concerning your application status: (1) Receipt of application; (2) Qualifications status and whether your application has been Referred/Not Referred to the selecting official; and (3) Selection status for the position. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible.
Selection interviews may be conducted with one or more of the candidates. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
- Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
You must submit supporting documentation by the closing date of the vacancy announcement to claim certain types of preference or qualify on the basis of education.
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:
- proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
- proof of your most recent performance rating of at least “fully successful” (Level III) or equivalent.
For more information visit http://www.opm.gov/rif/employee_guides/career_transition.asp.
VETERANS’ PREFERENCE: If you are claiming veterans’ preference, you must submit a copy of your military discharge certificate (DD 214 member 4 copy) or an official statement of service from your command if you are currently on active duty. To be acceptable, the document must show Character of Service. If you are claiming 10-point veterans’ preference based on a service-connected disability, you must also submit the required documentation specified on the reverse of the SF-15, Application for 10-Point Veterans’ Preference (SF 15). Applicants claiming derived preference must submit the veteran’s DD-214, the SF-15 and the required documentation specified on the reverse of the SF-15. Preference will be granted based on the documents received. For more information, visit the Vet Guide.
IMPORTANT NOTICE TO VETERANS: The Office of Personnel Management has published the end date for Operation Iraqi Freedom (OIF) as August 31, 2010. To receive veterans’ preference for service during the Enduring Freedom/Iraqi Freedom era, you must have served for more than 180 days between September 11, 2001 and August 31, 2010 OR be in receipt of a campaign badge or expeditionary medal. The updated CFR language is available here. Other qualifying eligibility for preference (e.g., disability) remains unchanged.
MILITARY SPOUSE APPOINTING AUTHORITY: You may be eligible for an appointment under the Military Spouse Appointing Authority if you are a spouse of: 1) an active-duty member of the armed forces; 2) a service member who is 100% disabled due to a service-connected injury; or 3) a deceased service member of the armed forces. Each of these categories has different eligibility criteria that must be met. Individuals applying for consideration under this authority MUST provide the applicable supporting documentation (e.g., documentation verifying marriage, copy of your spouse’s active military orders, DD-214, copy of a statement from the Department of Veterans Affairs or a branch of the military certifying the service member’s service-connected disability rating, DD-1300, etc.). You are no longer eligible if you remarry.
How to Apply
To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume
2. The Occupational Questionnaire
3. Additional Required Documents, if applicable (see Required Documents section)
The complete Application Package must be submitted before midnight (ET) on 08/03/2023.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Ginny Sherrard-Lees at ginny.sherrard-lees@ssa.govor 206-615-2672.
Individuals with disabilities may also call us via Federal Relay using the (voice) contact telephone provided.
Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
Agency contact information
Ginny Sherrard-Lees
Phone
206-615-2672
ginny.sherrard-lees@ssa.gov
Address
Region X OHO 701 Fifth Avenue Seattle, WA 98104 US
Next steps
Once you have successfully submitted your application materials, you can expect to receive at least two or more of the following email notifications concerning your application status: (1) Receipt of application; (2) Qualifications status and whether your application has been Referred/Not Referred to the selecting official; and (3) Selection status for the position. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible.
Selection interviews may be conducted with one or more of the candidates. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request