Summary
LOCATION: This position is located in the Office of Hearings Operations, St. Louis Office, 1222 Spruce St., Room 6.106 St. Louis, MO 63103.
NOTE: Telework may be available in accordance with agency policy.
This job is open to
- Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a “surplus” or “displaced” employee.
- Military spouses
- The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
U.S. Citizens
Duties
The Computer Assistant (Hearings Operations Systems Administrator) serves as the primary adviser to management in the use of automated data processing (ADP) systems with responsibility for oversight, management and maintenance of ADP systems in a multi-operating system environment and as liaison with vendor representatives. This environment entails programming and processing, as well as administration and management of word processing, data processing, telecommunications, batch processing, database management/programming, electronic spreadsheet processing/programming and security.
Requirements
Conditions of Employment
- U.S. Citizenship required
- Selective Service Registration, if applicable (www.sss.gov)
- Background and/or security investigation required
- Job offers are contingent on background / security investigation results
- Selectees are required to serve a 1 year probationary period
- Relocation expenses will not be paid
- All qualification requirements must be met by the closing date of the announcement.
- Selections are contingent on the availability of funding.
Qualifications
All qualification requirements must be met by the closing date of the announcement.
You may qualify at the GS-07 grade level (starting salary at $47,738) with at least one year of full-time work experience independently
performing all or most of the following tasks:(1) Install, configure, upgrade, and troubleshoot hardware and software within a networking
system; (2) Provide advice and support to management in a multi-operating system environment and acts as a liaison with vendor
representatives; (3) Administer and manage various word processing, data processing, and security programs; and (4) Provide analytical, technical, and administrative support to users. (Your resume must fully support these responses; otherwise, you will be found ineligible)
You may qualify at the GS-08 grade level (starting salary at $52,867) with at least one year of full-time work experience independently performing all or most of the following tasks: (1) Install, configure, upgrade, and troubleshoot hardware and software within a networking system; (2) Provide advice and support to management in a multi-operating system environment and acts as a liaison with vendor representatives; (3) Administer and manage various word processing, data processing, and security programs; (4) Provide analytical, technical, and administrative support to users; and (5) Prepare written instructions and provide training on use of software. (Your resume must fully support these responses; otherwise, you will be found ineligible)
You may qualify at the GS-09 grade level (starting salary at $58,392) with at least one year of full-time work experience independently performing all or most of the following tasks: 1. Installs, configures, upgrades and troubleshoots hardware and software within a networking system; 2. Provides advice and support to management in a multi-operating system environment and acts as a liaison with vendor representatives; 3. Administers and manages various word processing, data processing, and security programs; 4. Provides analytical, technical, and administrative support to users; 5. Prepares written instructions and provides training on use of software; and 6. Develops and maintain databases. (Your resume must fully support these responses; otherwise, you will be found ineligible)
Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.
Education
Substitution of Education is not applicable for this position.
Additional information
This is a career-ladder position offering the opportunity for annual promotion based on performance leading up to the GS-9 grade level.
Normally candidates are hired at the step one unless they have prior federal experience with no break in service.
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov.
This is a bargaining unit position, represented by AFGE.
RESUME: Your resume must provide specific details as to how your experience meets the qualifications for this position. When describing your experience in your resume, please be specific. We will not make assumptions regarding your experience. Please ensure that your resume includes the grade (if you are a current or previous federal employee) and month, day and year that you began and ended each position held. Without this information, the experience gained while in that position may not be credited toward meeting the qualifications requirements. The resume should indicate if the work is full-time or part-time. Part-time work is prorated (e.g., if you work 20 hours per week for a 12-month period, you will be credited with 6 months of experience).
For additional information see: What to include in your resume.
Experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position. You resume must provide context and sufficient detail of your experience. Failure to provide details will result in an ineligible rating.
Your resume must also support your responses to the online questionnaire. Failure to provide support may result in a lower rating and/or you may be excluded from consideration.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include:
- Knowledge of computer software.
- Knowledge of computer hardware.
- Ability to analyze and solve problems.
- Ability to communicate orally.
- Ability to communicate in writing.
- Ability to monitor and verify the integrity of systems security.
Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes approximately 15 minutes to complete. To preview the questions, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12059558
Your application will be evaluated under the Category Rating method, based on your responses to the Assessment Questions. If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:
1 – Qualified Category – Candidates who meet the Minimum Qualification Requirements.
2 – Well Qualified Category – Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.
3 – Best Qualified Category – Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.
Candidates eligible for veterans’ preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the Minimum Qualification Requirements will automatically be placed in the Best Qualified Category.
ICTAP candidates who meet the requirements for the Well Qualified category will be placed at the top of the Best Qualified category and be given selection priority.
- Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.
You must submit supporting documentation by the closing date of the vacancy announcement to claim certain types of preference or qualify on the basis of education.
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:
- proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
- proof of your most recent performance rating of at least “fully successful” (Level III) or equivalent.
For more information visit http://www.opm.gov/rif/employee_guides/career_transition.asp.
VETERANS’ PREFERENCE: If you wish to receive consideration for veteran’s preference you must submit a copy of your veteran’s documentation including a DD-214 (member 4 copy preferred, however, the documentation provided must contain dates and character of service) along with a VA letter, SF-15, etc., if applicable. If you are claiming 10-point veterans’ preference based on a service-connected disability, you must also submit an Application for 10-Point Veterans’ Preference (SF 15) and the required documentation specified on the reverse of the SF-15. Applicants claiming derived preference must submit the SF-15 and the required documentation specified on the reverse of the SF 15. Preference will be granted based on the documents received.
Note: If you are a current active duty military member who does not have a DD-214 and are claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days of the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by, or by the direction of military members’ military personnel offices, unit commanders or higher headquarters.
For more information, visit the Vet Guide.
MILITARY SPOUSE APPOINTING AUTHORITY. You may be eligible for an appointment under the Military Spouse Appointing Authority if you are a spouse of: 1) an active duty member of the armed forces; 2) a service member who is 100% disabled due to a service-connected injury; or 3) a deceased service member of the armed forces. Each of these categories has different eligibility criteria that must be met. Individuals applying for consideration under this authority MUST provide the applicable supporting documentation (e.g., documentation verifying marriage, copy of your spouse’s active military orders, DD-214, copy of a statement from the Department of Veterans Affairs or a branch of the military certifying the service member’s service-connected disability rating, DD-1300, etc.). You are no longer eligible if you remarry.
- How to Apply
To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume showing work schedule, hours worked per week, dates of employment and duties (see Additional Information section for more information)
2. Proof of Military Spouse eligibility (if applicable)
3. The Occupational Questionnaire
4. Additional Required Documents, if applicable (see Required Documents section)
The complete Application Package must be submitted before midnight (EST) on 08/06/2023.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Daniel Harper at Daniel.Harper@ssa.govor 816-936-5807.
Individuals with disabilities may also call us via Federal Relay using the (voice) contact telephone provided. Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.
Agency contact information
Daniel Harper
Phone
816-936-5807
Email
Daniel.Harper@ssa.gov
Address
Region VII OHO Richard Bolling Federal Building 601 East 12th Street Kansas City, MO 64106 US
Next steps
Once you have successfully submitted your application materials, you can expect to receive at least two or more of the following email notifications concerning your application status: (1) Receipt of application; (2) Qualifications status and whether your application has been Referred/Not Referred to the selecting official; and (3) Selection status for the position. The hiring official will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible.
- Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
You must submit supporting documentation by the closing date of the vacancy announcement to claim certain types of preference or qualify on the basis of education.
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:
- proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
- proof of your most recent performance rating of at least “fully successful” (Level III) or equivalent.
For more information visit http://www.opm.gov/rif/employee_guides/career_transition.asp.
VETERANS’ PREFERENCE: If you wish to receive consideration for veteran’s preference you must submit a copy of your veteran’s documentation including a DD-214 (member 4 copy preferred, however, the documentation provided must contain dates and character of service) along with a VA letter, SF-15, etc., if applicable. If you are claiming 10-point veterans’ preference based on a service-connected disability, you must also submit an Application for 10-Point Veterans’ Preference (SF 15) and the required documentation specified on the reverse of the SF-15. Applicants claiming derived preference must submit the SF-15 and the required documentation specified on the reverse of the SF 15. Preference will be granted based on the documents received.
Note: If you are a current active duty military member who does not have a DD-214 and are claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days of the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by, or by the direction of military members’ military personnel offices, unit commanders or higher headquarters.
For more information, visit the Vet Guide.
MILITARY SPOUSE APPOINTING AUTHORITY. You may be eligible for an appointment under the Military Spouse Appointing Authority if you are a spouse of: 1) an active duty member of the armed forces; 2) a service member who is 100% disabled due to a service-connected injury; or 3) a deceased service member of the armed forces. Each of these categories has different eligibility criteria that must be met. Individuals applying for consideration under this authority MUST provide the applicable supporting documentation (e.g., documentation verifying marriage, copy of your spouse’s active military orders, DD-214, copy of a statement from the Department of Veterans Affairs or a branch of the military certifying the service member’s service-connected disability rating, DD-1300, etc.). You are no longer eligible if you remarry.
How to Apply
To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume showing work schedule, hours worked per week, dates of employment and duties (see Additional Information section for more information)
2. Proof of Military Spouse eligibility (if applicable)
3. The Occupational Questionnaire
4. Additional Required Documents, if applicable (see Required Documents section)
The complete Application Package must be submitted before midnight (EST) on 08/06/2023.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Daniel Harper at Daniel.Harper@ssa.govor 816-936-5807.
Individuals with disabilities may also call us via Federal Relay using the (voice) contact telephone provided. Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.
Agency contact information
Daniel Harper
Phone
816-936-5807
Daniel.Harper@ssa.gov
Address
Region VII OHO Richard Bolling Federal Building 601 East 12th Street Kansas City, MO 64106 US
Next steps
Once you have successfully submitted your application materials, you can expect to receive at least two or more of the following email notifications concerning your application status: (1) Receipt of application; (2) Qualifications status and whether your application has been Referred/Not Referred to the selecting official; and (3) Selection status for the position. The hiring official will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request