IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.
Responsibilities
24×365 operational support of our product development and systems integration teams, our lottery operations and customers, monitor IGT’s enterprise infrastructure and escalate issues as required.
- Must be able to work all holidays as shift requires (24×365 operation), may work up to 12.5 hour shift
- 24×365 adherence to operational procedures, checklists, policies, and national IT Best Practices.
- Provides sophisticated level monitoring and troubleshooting for operating equipment for multiple jurisdictions
- Demonstrates a relentless commitment to meeting and exceeding customers’ expectations while also achieving the goal of reducing the risks and costs of providing services.
- Works to build an effective partnership with the customer on a daily basis. Listens to customers and asks the appropriate questions to determine their requirements.
- Performs sophisticated level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures with minimal direction.
- Performs advanced logical security monitoring through use of established tools and procedures
- Performs sophisticated level monitoring of the network by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.
- Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal direction.
- Performs intermediate to advanced level monitoring and/or troubleshooting of automated functions by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures
- Accurately executes, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
- Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines.
- Creates and/or maintains operational procedures and checklists.
- Adheres to service level agreements by following established SLA performance requirements
- Adheres to IT best practices by following established IT best practice performance and audit requirements
- Supports local testing policies and procedures
- Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives.
- Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
- Assists with the delegation of tasks to other Computer Operators, oversees workflow of department, and effectively communicate changes that affect employees’ work with limited supervision.
- Gives performance feedback for junior operators.
- Assists in the development and execution of team building activities.
Qualifications
- Two-year technical college degree or comparable experience
- 2-4 years comparable experience
- Linux experience
- Familiarity with FTP/SFTP protocols
- Comprehensive knowledge of Office suite and PC Operating systems
- Ticket management experience
- Working knowledge of IP Protocol, LAN/WAN topology (frame, DSL, Cellular, MPLS, Satellite, Radio, PTP)), Data Center network equipment (firewalls, switches, routers, etc.), and network cable specifications
- Intermediate knowledge of associated monitoring and troubleshooting tools (HPOV, HNS vision, Spectrum analyzers, solarwinds)
Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $__15.96____ – $__46.88_____. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.