Salary: See Position Description
Location : Orlando, FL
Job Type: Full Time
Job Number: 23-492
Department: Office of Business and Financial Services
Division: Information Technology
Opening Date: 10/07/2023
Closing Date: 10/20/2023 5:00 PM Eastern
Description
Who We Are
Orlando, The City Beautiful
For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city.
This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise.
Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential.
Come be part of our community with the City of Orlando.
Minimum Starting Salary:
Computer Support Specialist I: $19.69 to $25.10 per hour, depending on qualifications
Computer Support Specialist II: $20.79 to $26.51 per hour, depending on qualifications
Nature of Work:
Performs technical work in receiving, analyzing, trouble shooting, and referring calls from employees who have computer, network, printer or telecommunications problems. An employee in this position completes technical job functions and answers technical questions. Computer Support Specialists are responsible for logging all support calls, obtaining essential information from Clients in order to solve problems and guiding them through lengthy instructions of how to perform specific tasks. If the Computer Support Specialist is not able to assist the Client, they will process the call for service to the next support level. This requires a working knowledge of PCs, networking, and an overall awareness of City structure and organization.
Computer Support Specialists input and update Project Service Requests for all City departments. Computer Support Specialists provide on-call support for nights and weekends regarding computer and communication systems and networks. Work is performed under the supervision of the Service Desk Manager and is reviewed through review of logs, effectiveness of results achieved and feedback from users.
Minimum Requirements
Computer Support Specialist I: Associate degree or equivalent (60 college credit hours) required and (2) two years work experience with computer communications systems or networks required; or an equivalent combination of related training and experience. Demonstrated ability to troubleshoot simple desktop computing problems and provide communicate effective instructions over the phone required. Specialized training in computer applications and utilities used within the City of Orlando is preferred. Valid Florida drivers license required.
Finalists may be required to test for Keyboarding, Writing/Grammar skills, and other computer programs.
Computer Support Specialist II: Same as Computer Support Specialist I, above, except requires four years experience as specified.
VALID DRIVER LICENSE FROM ANY STATE MUST BE PRESENTED AT TIME OF INTERVIEW. VALID FLORIDA DRIVER LICENSE MUST BE PROVIDED WITHIN 30 DAYS OF HIRE.
Supplemental Information
City of Orlando Benefits
If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:
- Two (2) years of direct experience for an associate degree.
- Four (4) years of direct experience for a bachelor’s degree;
- Six (6) years of direct experience for a master’s degree; or
- Nine (9) years of direct experience for a doctoral degree
01
A valid driver license from any state is required for this position. If you possess a Florida DL, enter the DL number (no dashes or spaces) and expiration date in the space provided. Please follow the format shown: Example: X123123121230 Exp 01/01/2022 If you possess a valid driver license from another state or country, enter OTHER STATE. If you do not possess a valid driver license at this time, enter NONE.
02
What is the highest level of education you have attained?
- Less than high school
- High school graduate or equivalent (GED)
- Technical school completed
- Some college (less than 60 semester credits)
- Associate degree or equivalent (60 or more semester credits)
- Bachelor degree (120 or more semester credits)
- Master degree
- Doctorate degree
03
How much full-time work experience do you have with computer or communications systems or networks?
You must provide details in your online application or resume.
- None
- Some but less than two years
- Between two and four years
- Between four and six years
- Between six and eight years
- More than eight years
04
Describe your experience with troubleshooting simple desktop computing problems and providing effective instructions over the phone. If none, then write “None”
Required Question