Computer Support Technician

Position Type:
Technology/Media Services/Computer Technician

Date Posted:
8/28/2023

Location:
Oak Park & River Forest High School

Date Available:
ASAP

Closing Date:
09/12/2023

Job Title: Computer Support Technician
Reports to: Director of Infrastructure Services and Lead Helpdesk Technician
Terms and Conditions: Full-time, 8 hours per day, 12-month position.
Salary: $48,000 – $63,000 annual salary, depending on qualifications and experience, prorated to start date. Full benefits package including medical, dental, life, and retirement plan.
FLSA Status: Non-Exempt

Please, no phone calls. Applications and all supplemental materials are only accepted through the District’s online application system. Any application materials provided outside this system will not be acknowledged. The respective hiring manager will review candidates once the job posting closes. If selected to move forward, you will be contacted by phone or email. After reviewing the job posting, if you have any questions, please send an email to hr@oprfhs.org.

OPRF – WHO WE ARE…
Oak Park and River Forest High School, or OPRF, is a comprehensive public high school located in Oak Park, Ill., a suburb eight miles due west of downtown Chicago. We are a one-school district, with the majority of our students coming from two sender districts, River Forest Public Schools District 90 and Oak Park Elementary School District 97. We offer more than 200 courses, a variety of programs for students with special needs, 75 clubs and activities, and 29 competitive sports. We prepare our students well for post-secondary success, with an average ACT composite score of 24 and a 94% graduation rate.

Oak Park and River Forest are communities that highly value diversity. OPRF is a founding member of the national Minority Student Achievement Network, and our school is racially and economically diverse, with about 44% of our 3,300 students identifying as African-American, Hispanic, multiracial, or Asian. Our villages have long embraced the LGBTQ community, and we have a significant mix of homeowners and renters.

We seek faculty and staff who have high expectations for all students, and who value student voice in education. As a school, we are particularly focused on closing opportunity gaps for our students of color.

OPRF is an equal opportunity employer that provides equal employment opportunities to all without regard to race, color, religion, sex, national origin, age, disability or genetics. OPRF’s goal is to increase its representation of people of color.

Background:
Oak Park and River Forest High School District 200 is a progressive district that is focused not only on our tradition of excellence but our future. The District prides itself in offering our students a comprehensive 9-12 college and career readiness curriculum and a rich arts education program. Our students are curious, creative, and they come ready to learn. More than 90 percent of our students go on to college.

Oak Park and River Forest High School District 200 believes that we can “become an ever-improving model of equity and excellence that will enable all students to achieve their full potential.” We can accomplish this through dedicated teachers, staff, and administration who build relationships with students and have high expectations for themselves and their students. We believe in planning for and providing the academic and developmental support students need to meet those expectations. We further believe that every student can learn through exposure to academically challenging content, feedback during learning, and the educator’s knowledge and skill.

Oak Park and River Forest High School District 200 is a great place for those who are interested in an environment that supports creativity, leadership at all levels, innovation, a focus on professional and curriculum development, and the best practices of instruction. We are currently seeking individuals to join our team where we enable all students to achieve their full potential every day.

Position Summary:
Under the general supervision of the Director of Infrastructure Services and Lead Helpdesk Technician, to maintain the school district’s computer and network equipment in operating condition, meeting the technology needs of the district; troubleshooting and repairing computer hardware and software, and resolving immediate computer operational problems.

Essential Performance Responsibilities:

1. Installs and maintains computer operating systems, application software, and related computer equipment (Windows, iOS and Chrome OS).
2. Performs computer and network hardware and software repair (computers, servers, switches, printers, scanners, and programs).
3. Creates and maintains E-Mail and Internet accounts on computers; configures email and security on computers.
4. Inspects computer and network equipment requiring specialized computer repair and troubleshooting for the purpose of identifying and verifying repair needs.
5. Assesses malfunctions of hardware for the purpose of determining appropriate actions to maintain computer and network operations.
6. Provides technical support to users of hardware and software.
7. Maintains the school based computer labs in good working order.
8. Trains selected individuals for the purpose of ensuring their ability to use computer systems and new or existing software.
9. Coordinates computer and network-related repair requests.
10. Assists in record-keeping regarding the functioning and inventory of the school district’s computers and related equipment, repairs, etc.
11. Assists in making recommendations regarding the purchase of new computers, software, and related equipment.

Additional Duties:
Performs other related tasks as assigned.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility.

Equipment:
Uses personal computers, servers, switches, scanners and printers, and related equipment.

Travel Requirements:
Travel to school district locations to repair hardware, install software and assist end users.

Knowledge, Skills and Abilities

1. Extensive knowledge of computer hardware and software installation procedures.
2. Knowledge of all school district personal computer and software applications (Windows, iOS and ChromeOS).
3. Understanding of current operating platforms, computer hardware and associated peripherals, and software applications.
4. Ability to inspect, assess, troubleshoot and repair computer network system, hardware and software.
5. Ability to work independently.
6. Extensive knowledge of E-Mail, Internet, WAN, LAN, and other computer network programs and operations.
7. Ability to communicate effectively with all levels of end-users.
8. Ability to follow oral and/or written instructions.
9. Ability to report work orally and/or in writing to supervisor.
10. Ability to establish and, maintain cooperative working relationship with, staff and others contacted in the course of work.
11. Ability to carry out instructions furnished in written or oral form.
12. Ability to add, subtract, multiply and divide, and perform complex arithmetic operations.
13. Analytical, problem-solving and creative-thinking skills with respect to computer-related issues.

Physical and Mental Demands, Work Hazards:
Works in standard office and school building environments.
Note: Also see the Summary of Physical, Sensory and Environmental Requirements Needed to Perform Essential Job Duties for this position.

Qualifications Profile:
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

1. High school diploma.
2. Related college or technical school coursework.
3. Documented training in computer hardware, software and network use, troubleshooting, and repair.
4. A+ certification and networking certifications preferred.
5. Motor Vehicle Operator’s License or ability to provide own transportation.
6. Significant successful related experience in computer and network installation, maintenance, troubleshooting, and repair.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Employees are expected to perform other related functions as assigned. Duties, responsibilities, and activities may change at any time with or without notice.

The information contained in this job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive listing of the duties performed in this position. The individuals currently holding this position perform additional duties and additional duties may be assigned.

Oak Park & River Forest High School District 200 (OPRF) is an Equal Opportunity Employer.

This position description should not be considered to contain every function/responsibility that an individual may be asked to perform by his/her supervisor. Employees are expected to perform other related functions as assigned.