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Overview
The Concessions Bar Supervisor is responsible for the effective management and running of concessions bar operations within a specified area in the venue. The Concessions Bar Supervisor must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of any assigned event.
This role will pay an hourly wage of $13 to $16.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Responsibilities
- Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
- Manage and run all venue concessions operations. Duties include staff scheduling, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the GM.
- Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
- Ensure that all OVG and venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to GM immediately.
- Must show demonstrated ability to meet the company standard for excellent attendance.
Qualifications
- Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Experience in basic food handling, sanitation, and customer service is preferred.
- High School Diploma or equivalent.
- Ability to communicate with employees, co-workers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
- Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.
- Ability to speak, read, and write in English.
- Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.
- Ability to work well in a team-oriented, fast-paced, event-driven environment.
- Possess a thorough working knowledge of all existing concessions locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
- Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
- Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession operations.
- Ability to handle cash accurately and responsibly.
- Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.