Overview
Concessions Lead is responsible for overseeing safe and efficient food and beverage service throughout the venue. The Concessions Lead must be personable and able to work in an ever- changing fast-paced environment. The Concessions Lead will assist the Concessions Manager with projects including training, inventory, scheduling and special events. Concessions Lead will have knowledge of current beverage trends a passion for the industry.
The Concessions Lead must maintain excellent attendance and be available to work events as scheduled per business need. 2 Years of related hospitality leadership is strongly preferred.
This role will pay an hourly wage of $19 to $22.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Responsibilities
- Responsible for overseeing the serving of guests or directing of guests.
- Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
- Oversees opening and closing duties following guidleness set by Concessions Manager.
- Responsible for troubleshooting POS issues and resolving errors.
- Responsible for observing guests to respond to any additional requests.
- Maintains sanitation, health and safety standards in work areas.
- Must show demonstrated ability to meet the company standard for excellent attendance.
- Assures that the location equipment is operable and clean prior to start of event.
- Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
- Enforces all OVG and Dr. Phillips Center policies and procedures.
- Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork.
- Assists Management team with projects including training, inventory, scheduling and special events.
- All other duties as assigned by the managers and supervisors.
Qualifications
- At Least 1-2 years’ experience working in a supervisory capacity in a fast-paced restaurant or catering environment or applicable Education.
- Ability to supervise the work of others.
- Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
- Ability to speak, read and write in English.
- Ability to work well in a team-oriented, fast-paced, event-driven environment.
- Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
- Ability to handle cash accurately and responsibly.
- Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.