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Overview
The Concessions Lead Supervisor is responsible for the effective management and running of concessions operations within a specified geographical area. The Concessions Lead Supervisor must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth running of any assigned event.
This role will pay an hourly wage of $15.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Responsibilities
- Responsible for overseeing part-time and full-time Concessions Supervisors, Concessions Workers and Cashiers. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
- Responsible for scheduling of staff for concessions events, including Non-Profit Organizations, part-time and full-time employees.
- Manage and run all venue concessions operations. Duties include equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliations and reporting, and any other duties assigned by the Director of Concessions.
- Provide direction and oversight to Concessions Leads, Cooks, and Cashiers.
- Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
- Maintains sanitation, health and safety standards in all work areas and communicates these to team members.
- Ensure that all OVG Hospitality and venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to Director of Concessions immediately.
- Assist the Director of Concessions with staffing and staff check-in.
Qualifications
- Ability to supervise the work of others and provide feedback and knowledge.
- Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
- Ability to speak, read and write in English.
- Ability to work well in a team-oriented, fast-paced, event-driven environment.
- Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
- Ability to handle cash accurately and responsibly as well as knowledge of use of POS systems
- Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.