Concierge Assistant

You are a key member of the Office Experience team responsible for the staff and visitor experience of the office. Serving as the first point of contact for clients and visitors to the SFO office, the Concierge Assistant is valued as the “Chief of First Impressions”. In addition, you will provide backup assistance to other members of the Office Experience Team, especially during peak times for internal meetings and events, and perform general office tasks as necessary.

Core Responsibilities include but are not limited to:

• Add all visitors to BCG’s and the building’s visitor management systems
• Manage office and conference rooms reservations for BCG staff and visitors
• Greet visitors in a professional and courteous manner
• Provide a range of assistance to visitors, including, assigning temporary building access badges, food and transportation requests, print and copy requests, administrative and logistics support, etc.
• Provide support to meetings and events, onsite and offsite
• Communicate effectively and professionally via phone, email, and in-person, with all levels of BCG staff, clients, vendors, and guests
• Assist Operations management team with other project work related to supporting the enhanced in-office experience

Job ID:
20399BR

WHO WE ARE:
BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. BST is the operational heart of our business and is invaluable to our success. Roles such as finance, human resources, risk, and IT, help propel BCG forward. BST employees support the core of the organization and provide outstanding value to the business. As a BST member, you will work with inspiring, talented, dedicated, and curious colleagues in an energizing, fast-paced environment in which people are treated with respect and help one another to succeed. Working at BCG provides you with the opportunity to grow through interesting and challenging work and to have an active voice in your personal career development.

YOUR EMPLOYEE TYPE IS:
Regular

YOU BRING (EXPERIENCE & QUALIFICATIONS):

• Bachelor’s degree preferred.
• Minimum 1-3 years of administrative support or customer service experience, in a fast-paced environment.
• Proficient computer skills: Using the Microsoft Office Suite with advanced computer skills willingness to learn new systems is relevant to the needs of the operation.
• Hospitality experience preferred. If no direct experience, an importance towards and demonstration of anticipating needs and providing efficient and flawless service.
• Ability to lift/move objects up to 35 pounds.
• Flexibility to work overtime as necessary.

RSRBCG

YOUR JOB TYPE IS:
Full time

ADDITIONAL INFORMATION:
COMPENSATION INFORMATION:

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG’s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

We expect total annualized compensation for San Francisco-based employees to be approximately the following:

• Base salary between $57,000- $69,000 (USD); placement within this range will vary based on experience and skill level
• Annual discretionary performance bonus between 0-12%
• 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period
• First year annualized target total compensation: $63,441 – $76,797 (USD)

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest.
We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks.
All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $5 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

EQUAL OPPORTUNITY:
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

COUNTRY:
United States

CITY:
San Francisco

JOB FAMILY:
Business Management & Operations

YOU’RE GOOD AT:

• Being a focal point for the office and providing direction and facilitation for internal and external inquiries related to the office
• Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG’s values and culture.
• Handles challenging situations with poise, understanding, and tact, and displays a high degree of professionalism.
• Experience working successfully within a complex matrix structured organization is essential.
• Displays service-oriented mentality and responds to customer needs with a sense of urgency.
• Highly responsive, flexible, team player and able to display confidence in handling phone calls.
• Consistent, dependable and accurate in completing responsibilities/tasks.
• Excellent organization and time management skills with ability to manage competing priorities effectively.
• Meticulous attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Organizational skills and the ability to handle competing priorities.
• Demonstrates maturity, poise, diplomacy and tact in a situation. Conveys a positive personal and professional image.
• Works cooperatively with other team members, displaying a high level of motivation and enthusiasm for tasks.
• Strong interpersonal and communication skills to develop effective working relationships with BCG staff and clients.
• Ability to respect all BCG and client information as personal and confidential.
• Possesses a high degree of professional appearance and demeanor.
• Displays high standards of professional behavior and ethical standards.
• Displays patience and an ability to impart knowledge and processes clearly.
• Is a team player and strives to go above and beyond in order to get the job done.
• Strong intellectual curiosity – a creative thinker and interested in the big picture.
• Must be flexible and able to perform successfully in a fast-paced environment.

JOB TITLE:
Concierge Assistant

YOU’LL WORK WITH:
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world.

Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.