Company Description
Starting pay rate: $15 / hour – Use our Daily Pay benefit and get access to your pay as you need it.
About Westgate Lakes Resort & Spa:
The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.
Job Description
As the Hotel Concierge, you will:
- Provides guests with information about the local area, attractions, restaurants
- Assist guests with booking/scheduling attractions, restaurant reservations,
- Assists guests with booking transportation, airline boarding passes and travel information if necessary
- Helps resolve minor guest complaints in order to provide the guest with the best experience
- Build relationships with other businesses and departments to improve guest experience
- Other duties as assigned
To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English conversationally. Additionally, the person must possess and adhere to the following core values:
- Integrity
- Passion
- Work Ethic
Qualifications
- Must be to lift up to 15lbs
- Impeccable communication skills
- Ability to work unsupervised and proven decision-making skills
- Previous experience in a resort/hotel front desk or concierge environment preferred
- Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
- Required to pass a background check, drug test, and prove eligibility to work in the United States
Additional Information
Why Westgate?
- Comprehensive health benefits – medical, dental and vision
- Paid Time Off (PTO) – vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.