Job Description and Responsibilities
Willow Valley is hiring a Concierge at our Clubhouse to greet Residents and the public in a friendly and courteous manner. The Concierge answers questions and facilitates communications via telephone, radio and/or email. They also maintain security measures by following visitor procedures and managing key control. The Concierge is responsible for responding to emergency alarms in the Simplex program and dispatching appropriate Team Members.
Opportunities with WVC:
- Tuition Reimbursement
- Scholarships
- Weekly Pay
- TM Events and Recognition
- Plus many more
Wage:
- From $14.00-$16.50/hr + based on experience
Responsibilities:
- Maintains a professional manner and appearance and creates a warm, inviting, pleasant and safe environment for all Residents and guests.
- Welcomes on-site guests, determines nature of business, provides information and directions as required in a friendly, courteous manner. Announces guests to appropriate personnel. Monitors guest access of Residential building entrances via call box, cameras and issues passes when required.
- Answers incoming telephone calls, determines purpose of callers, and transfers calls to appropriate Team Member or department. Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
- Facilitates communicate via two way radio with Team Members away from the phone connection.
- Responsible to read and become familiar with WVC publications, Team Member Intranet and Resident Intranet to aid in answering questions about the organization and provide callers with addresses, directions, and other information.
- Responsible to ensure the key boxes are secure and key permissions are followed when issuing keys. Supports the Resident move in/out process by issuing keys/accepting keys and processing associated paperwork.
- Responsible for acknowledging emergency phone calls and/or alarms in the Simplex system and for dispatching the appropriate Team Members to respond to emergencies. Facilitates communication between Team Members during such emergencies through the conclusion of event.
- Facilitates communication with the Manager on Duty and Maintenance Team Member on Call Team Leaders and various department Team Members as necessary.
- Responsible to read and familiarize self with transportation schedules, make transportation reservations and facilitate communication for WVC transportation service.
- Responsible to submit maintenance requests for WVC property and Residents.
- Responsible to submit IT service for WVC computers and phones.
- A working knowledge of Microsoft Office software and the ability to learn software, databases and web applications is required.
- Responsible to receive, sort and route USPS mail, in house mail, packages and floral deliveries.
- Responsible to have a working knowledge of and operate the copier and fax machines and ensure machines are equipped with supplies.
- Responsible to ensure the safe is locked and secured. Takes payments for services and reconcile daily cash box receipts.
- General typing is required. Responsible to type memos, letters, schedules, correspondence, reports and other documents as requested.
Qualifications:
- High School Diploma or GED
Hours:
- varied
Schedule:
- Every other Saturday (7:00am-3:30pm) and Sunday (12:00pm-8:30pm)
Location:
- 10 Providence Park
- Lancaster, Pennsylvania 17602