The Consumer Insights Manager I provide strategic and tactical insights for all relevant areas of the business which include Marketing (product, brand, retail, web, pricing/promo, and customer strategy), Sales Operations, Engineering, Customer Experience, and other functional areas in UScellular. This position leverages a strong command of research acumen, cross-functional collaboration, presentation capabilities, critical thinking skills and project management skills.
- Review vendor work for insights gathering, including questionnaire development and data collection, as well as reporting and presentation of findings.
- Create comprehensive analyses, leveraging vendor insights as well as internal analytics and market intelligence, to inform stakeholders on consumer perceptions via actionable insights.
- Present findings and implications to internal stakeholders including senior leadership.
- Leverage a strong command of research acumen and business knowledge to illuminate actionable insights and recommendations.
- Drive project plans and schedules to deliver projects on time. Manage vendors to deliver high quality work, negotiate cost and manage budget for each project.
- Collaborate with agency partners and internal analytics to develop insights frameworks that are tailored to business needs.
- 5+ years’ work experience in Consumer Insights project development and management.
- Experience with qualitative and quantitative Consumer Insights methodologies.
- Project management experience.
- Ability to lead custom research projects independently.
- Excellent verbal and written communications abilities, with experience interacting with and presenting to all levels of leaders, conveying a confident command of research, business and insight knowledge.
- Proven ability to translate research results into business implications and gain organizational alignment to recommendations; negotiation and influence skills and abilities.
- Excellent Microsoft Office skills including Excel and PowerPoint.
- A strong command of research acumen, strong presentation capabilities, well developed critical thinking skills and strong project management skills.
- Willingness to travel up to 20% of the time.
PREFERRED QUALIFICATIONS
- Vendor experience
- Client side experience
Salary range: $74,800-$112,934
Associates have access to healthcare benefits (medical, dental and vision), retirement plans (a 401(k) plan with company match and a pension plan funded by the company), Paid Parental Leave (6 weeks after 6 months of employment), Basic Life Insurance (if eligibility requirements are met), Education Assistance (after 3 months of employment), paid Vacation Days (15 days accrued per year for full-time/6 days accrued per year for part-time), paid Sick/Care-Giver Days (6 days accrued per year), and seven paid national holidays and one floating holiday, among others. Short Term Disability (after 6 months of employment) and Long Term Disability (180 day waiting period) coverage is also available for full-time associates. Associates Scheduled to work under twenty hours per week or for a limited term are eligible for medical plans and retirement plans (a 401(k) plan with company match and a pension plan funded by the company).
https://cdn.phenompeople.com/CareerConnectResources/USCEUS/documents/USCC_PR_D192670_Benefits-Flyer_WORK41-1673448452635.pdf