Job Description
Content Designer – Conversational Design 12813
A leading professional networking company is looking for a Sr. Content Designer who loves making products great by using simple, clear language, who can design content with an authentic, human voice, and who is energized by the challenge of building a new discipline at an established company. This role is a blend of content design and conversational design. You’ll create content and interaction models for chatbots across our products.
Sr. Content Designer – Conversational Design Pay and Benefits:
- Hourly pay: $65-$90/hr (Pay varies based on candidate location and experience)
- Worksite: Leading professional networking company (Remote, Open to candidates located in the United States)
- W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program
- 40 hours/week, 6 month assignment
Sr. Content Designer – Conversational Design Responsibilities:
- Influence strategy and tell the company’s story by collaborating with cross-functional product teams, creating innovative experiences, and designing language that speaks directly to our members and customers
- Play a key role in crafting the user experience, working with designers, product managers, product marketers, user researchers, engineers, localization professionals, brand marketers, and other stakeholders
- Help shape and evolve the Content Design discipline, including developing processes, structure, and design systems
- Deliver the company’s vision, to create economic opportunity for every member of the global workforce, and our mission, to connect the world’s professionals to make them more productive and successful
- Design interaction flows for AI-driven chatbots
- Help train AI to match the brand voice and tone by creating sample responses, guidelines, and conversation maps
- Collaborate with researchers, product designers, content designers, product marketers, localization, prompt engineers, and legal representatives to ensure our chatbot content is consistent, natural-sounding, compliant, inclusive, and accessible
- Keep up to date on best practices for conversation design, natural language processing, and natural language generation
- Document and demonstrate processes, workflow, feedback history, and decisions
- Contribute to a library of new gen-AI content patterns and guidelines
- Help develop a chat persona, including a consistent voice and tone for conversational experiences
- Work with a global lens to deliver consistent content experiences across the product ecosystem
- Identify opportunities for content design involvement within the business area
- Present case studies to the team, business area, and larger Design organization
- Create and influence processes to streamline production in the business area
- Coach other disciplines in content/conversation design collaboration and practices
- Provide tools, talks, tips, and forums to communicate value and elevate the writing of the entire team
Sr. Content Designer – Conversational Design Qualifications:
- 2+ years of experience developing interaction flows and dialogue for conversational UI
- BA or advanced degree in Journalism, English, Communications, or related discipline such as Human Computer Interaction
- Experience in planning, writing, editing, and creating content strategy for web and mobile
- Background in UX and experience collaborating with design and user research
- Experience with Natural Language Understanding or Natural Language Generation
- Experience with writing for both consumer and enterprise audiences
- Experience working on a global product
- Expresses a point-of-view through writing or speaking on topics related to content design
- Demonstrates ability to influence decisions on other projects within their business area and across a larger organization
- Experience in creating clear, engaging presentations and documentation for stakeholders and key audiences
- Effectively communicates the content experience to executives and stakeholders
- Demonstrates an understanding of and empathy for other disciplines and points of view