Are you an inspiring leader who builds happy, high-performing teams? Can you define and drive a robust content strategy that works back from the customers and helps them succeeds? Amazon Web Services (AWS) is seeking an energetic and growth-minded Content Leader to join the Private Pricing Programs and Experiences (3PX) team.
In this role, you will lead a team of strategists and producers who define and build a catalog of content to educate key customer cohorts, both internal and external, about the Private Pricing Program’s mental models, tools, and processes. You and your team will define the learning journey and content strategy for each customer cohort, then deliver content (inclusive of e-modules, website content, job aids, and multimedia assets) against that strategy. You will also support program launches and updates through content that helps customer cohorts adapt to the changes. You will own both the long-term strategic thinking and short-term tactical planning, and mobilize your team through reliable and repeatable mechanisms that enable scale and drive efficiencies. You will design and launch thoughtfully, and think ahead to ensure launched content stays fresh and accurate. Through this work, you and your team will play an instrumental role in driving Private Pricing Program awareness and adoption, and increasing deal count and velocity.
The ideal candidate is energized by ambiguity, and prefers an opportunity to build vs. a turnkey role. You are customer-obsessed; you habitually work back from the customers’ needs and pain points in defining and prioritizing your work. You are focused and organized, and can orchestrate effectively even as the team juggles multiple priorities in a fast-paced environment. You have excellent judgment on people’s strengths and motivations, and can optimize the team accordingly. You measure success by impact (vs. size of effort), and continuously inspect both approach and output to incrementally raise the bar over time.
Key job responsibilities
• Define the content strategy and learning journey for each key customer cohort, then deliver content against set strategy to drive adoption
• Own both long-term strategic thinking and short-term tactical planning to create effective content that drives adoption, reduces defects, and increases deal velocity
• Manage a team of strategists and producers, and run the team through reliable mechanisms
• Own the health of the content catalog, ensuring accuracy, freshness, searchability, and usability
• Collaborate with cross-functional partners and stakeholders to support program launches and updates
• Take implicit and explicit customer feedback and drive continuous improvements
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
• Bachelor’s degree or equivalent
• 7+ years of experience in sales, marketing, or related field
• Team lead or management experience
PREFERRED QUALIFICATIONS
• Experience leading a B2B content or marketing team
• Excellent verbal and written communication skills
• Ability to master complex concepts quickly and independently
• Ability to build and retain a happy and high-performing team
• Strong business acumen and tenacity; ability to work autonomously through ambiguity and complexity in a fast-moving environment to drive results
• Ability to define and drive intuitive, seamless and customer-centric UX
• Unflappable poise; can pivot gracefully
• Data- and feedback-driven; dedicated to continuous improvements
• Ability to drive rigor and high bar through own and others’ work
• Experience working in large technology or highly matrixed organizations
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $154,900/year in our lowest geographic market up to $288,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.