Salary: $16.00 – $18.00 Hourly
Location : Columbia, MD
Job Type: Contingent
Job Number: 9988-021022
Department: Recreation & Parks
Opening Date: 08/16/2023
Closing Date: 9/15/2023 12:00 AM Eastern
POSITION SUMMARY/CLASS DESCRIPTION
BRIEF DESCRIPTION: Howard County Recreation and Parks operates the Robinson Nature Center. This position performs intermediate level recreation services work ensuring the safe and efficient operation of the Center. This position provides support to the Facility Leader II and to full-time staff of the Center. This position will work closely with the Program Manager for assistance with program marketing including Facebook posts, flyers, posters, and other duties as assigned. This position will assist in providing customer service and support for center operations.
DUTIES: Duties include but are not limited to the following:
- Assist with ActiveNet membership, entering seasonal programs and program registration.
- Performs opening and closing duties as assigned.
- Greet all visitors, directs guests around the Center based on their interests or purpose for visiting.
- Daily monitoring of Center voicemail and directing messages to appropriate party.
- Makes phone calls as directed contacting participants with cancellations, program updates and maintains program wait lists. Performs refunds when necessary.
- Set up and take down of equipment for non-package rentals.
- Create and maintain permits for Naturalist Birthday Party rentals.
- Answers a multi-line phone and directs calls to the appropriate coordinator.
- Use multi-channel scanning County radio.
- Provides marketing and program promotion to walk in customers.
- Create small flyers with event information and keep whiteboards up to date.
- Keep outside and inside kiosks and classrooms stocked with appropriate literature.
- Performs data processing including program attendance, rental attendance and special event attendance.
- Assists with gift shop sales, product placement, ordering and inventory.
- Assists with Touch Tank maintenance and Touch Tank public hours when needed.
- Maintains community calendars with RNC programs.
- Maintain cleanliness of Discovery Room, Legacy Room and front Lobby.
- Communicates clearly and courteously with the public and coworkers including issues that could affect public safety.
- Work closely with the Naturalist, Program Manager and Volunteer Coordinator to conduct efficient registration and program/special event check in.
- Work closely with the Program Manager for assistance with program marketing including Facebook posts, flyers, posters and other duties as assigned.
- File permits and other paperwork.
- Assists with completing center forms.
- Monitors center patrons and enforces center rules.
- Wear Recreation and Parks shirt and nametag.
- Be trained in the use of the AED, CPR and First Aid.
- Performs other duties as assigned.
ESSENTIAL FUNCTIONS/PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is required to stoop, kneel, crouch, and occasionally crawl. The employee will use his hands to hold hand tools. The employee is regularly required to stand and walk. The employee is regularly required to sit, reach with hands and arms, and climb or balance. The employee must be able to talk and hear. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, extreme cold and extreme heat. The noise level in the work environment is usually moderate.
SPECIAL QUALIFICATIONS: Read and follow written directions. Able to work independently on all shifts (late night and early morning and weekends). Ability to communicate with public safety officials in emergency and non-emergency situations, communicate with park officials, complete detailed reports, ability to manage numerous activities within a facility. Ability to understand and follow oral and written instructions. Ability to maintain effective relationships with the public. Be flexible, reliable, responsible and enjoy working with the general public.
EXPERIENCE: Have a basic understanding of park operations and two-years of experience working with the public in a variety of settings. Must have basic knowledge of nature center operations.
EDUCATION: Must be at least 18 years of age and possess a high school diploma or GED equivalency.
RATE OF PAY: Contingent – Paraprofessional
$16.00-$18.00/hour
ADDITIONAL INFORMATION
TO APPLY: You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted.
Selected candidates may be subject to drug screening, background screening, and reference checks.
At time of application, please submit a copy of any college degree, coursework, licenses, or certifications that you have referenced on your application. Applicants who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/).
Howard County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.
Howard County is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The County prohibits discrimination on the basis race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at Requests for accommodations should not be attached to the application.
Employees in this category may not be eligible for all County benefits.
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Your application, which includes any associated supplemental questions, must be complete at the time of submission and must clearly articulate the required work experience relevant to the position for which you are applying. The submitted electronic document must outline accurate dates to include (month and year) in association with each work history entry. Vague descriptions of experience will not be considered. Please include all pertinent experience in your application to include, full or part time, volunteer, military, acting capacity, or any other such work history that is applicable to the position for which you wish to be considered. Descriptions of duties that state “see resume” will negatively impact your candidacy as resumes cannot be substituted in lieu of a completed application. Applicants will not be contacted for clarification or additional information.
- I have read and understand the language outlined above.
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This position requires working Saturdays and Sundays as well as occasional evenings. Are you available for these shifts?
- Yes
- No
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Do you possess any previous customer service experience? If so please describe your experience in the space provided below.
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Please describe any education or experience you possess that involves natural sciences or teaching.
05
Do you have any experience with a point of sale (POS) system? If yes, please describe your experience and comfort level.
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Please describe your experience with any digital spreadsheet software (Google Sheets, Microsoft Excel, SharePoint Sheets, etc.).
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I understand I am responsible for maintaining the accuracy of my contact information, including my street address, my e-mail address, and my contact telephone numbers. My failure to maintain accurate contact information may result in my not receiving information regarding this job announcement and/or may result in my not being further considered for this employment opportunity. To update this information visit www.governmentjobs.com, click on the “career seekers” link, and follow the prompts.
- I have read and understand the language outlined above.
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I certify that the information submitted in this application is true and correct to the best of my knowledge. I understand that providing false, erroneous, and/or misleading information may result in elimination from the hiring process and termination of employment if hired.
- I have read and understand the language outlined above.
Required Question