Now Brewing – Continuous Improvement! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
This job contributes to Starbucks success by facilitating the planning, establishment, execution, and evaluation of complex, multi-year, multifaceted programs. This role supports the Continuous Improvement team to transform business divisions across Starbucks Coffee Company utilizing standard organizational development and process improvement tools, as well as reaching across methodologies to devise a best-fit engagement for internal Starbucks teams. They serve as a trusted advisor to client organizations, including maintaining a collaborative working relationship with leaders and providing expert guidance in the understanding and delivery of business transformation.
As a Continuous Improvement program manager, you will…
– Deeply understand the needs of business units, stakeholder groups, and sponsors by using active listening skills and facilitated activities such as Voice of Customer, Empathy Mapping, etc.
– Take an expert/consultative approach when working with business units to design an engagement strategy driven by understanding the business needs and desired outcomes
– Design and facilitate sessions to support leaders in building clearly articulated mission, vision, operating principles, and customer/partner listening strategies
– Work with leaders to develop solid business cases for transformation, including components such as program portfolio, strategic alignment, revenue and profit opportunities, enterprise impacts, milestones, risks, assumptions, constraints, etc.
– Utilize established tools and resources to help leaders think and work through each step of a business transformation program
– Manage portfolios of work to include project management, change management, program management, process improvement, and/or Human Centered Design related activities
– Work cross-functionally with stakeholder and support teams to ensure successful execution of work portfolio
– Approach transformation through a systems thinking lens, bringing in the right stakeholders and subject matter experts to explore program dependencies and success criteria
– Support alignment of all project team members working toward program goals
– Support development and refinement of program standards
– Support sponsors and stakeholders in navigating a dynamic environment; able to flex program in response to changing needs
– Take a collaborative approach to program management
– Serve as a thinking partner to colleagues, stakeholders, clients, and sponsors
– Be a change leader throughout the organization
We’d love to hear from people with:
– 8 yrs application of industry-based project management methodologies and tools.
– 8 yrs managing complex large-scale business or information technology projects.
– 8 yrs building and mentoring teams.
– 6 yrs mentoring other project managers in program and project management.
– 8 yrs general business experience in large, matrixed organizations.
Additional experience strongly preferred:
– 10 yrs application of industry-based continuous improvement, business transformation, organizational design, and/or change management methodologies and tools.
– 3 yrs managing a portfolio of projects.
– 8 yrs supporting internal business communication and coordination.
– 8 yrs requirements gathering and analysis.
– 8 yrs working with end-users to define workflows and integrate business processes and technology into effective business solutions.
– 6 years systems and process analysis, design and deployment.
– Bachelor’s degree.
From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
Join us and inspire with every cup. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com.