Job Details
Job Location
80 SEIGEL STREET – BROOKLYN, NY
Position Type
Part Time
Education Level
High School
Salary Range
$20.19 – $20.19 Hourly
Job Shift
Afternoon hours
Job Category
Nonprofit – Social Services
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Under the general supervision of the Director, the Coordinator of Home Delivered Meals is responsible for maintaining contact with clients who receive home-delivered meals and the meal delivery team to ensure that services are coordinated with case management/coordination staff and meals are delivered as scheduled. Specific duties and responsibilities include:
- Receive and respond to incoming calls from clients and delivery staff; record call data into the funding source database
- Develop and maintain home-delivered meal route sheets
- Report and coordinate with the case management staff regarding daily delivery and coordination of client services
- Maintain client files and document all client contact, case coordination, service changes, or contact with case management regarding client status, change in service, or client concerns
- Verify delivery route information uploaded to the funding source database; enter route sheet data as needed into the database when information is not automatically uploaded via the mobile app
- Review all route sheets for proper documentation of delivery, unresponsive clients, return date & time, and when necessary, the required employee signature
- Perform an inspection of all delivery trucks upon return from assigned routes to ensure proper maintenance and for safety purposes
- Coordinate with the drivers and deliverers in the field on best practices handle emergencies and/or issues as they arise; report any serious emergencies or staffing needs to the Program Director or Assistant Director
- Prepare and/or account for charitable donation receipts and letters with the program bookkeeper or designated staff person for audit purposes
- Promote and represent RiseBoro in the community; attend interagency events, activities, and other recommended networking opportunities
- Other related duties as required by the Director
COMPETENCIES
- Bilingual English/Spanish preferred
- Ability to provide quality care with compassion, patience, and empathy
- Ability to show genuine interest in helping older adults with the physical, mental, and emotional needs
- Ability to work independently and collaboratively
- Excellent organizational skills with attention to detail
- Ability to be reliable, flexible, and adaptable; shift changes in the event of an emergency or program need may be required
- Excellent interpersonal and communication skills
- A creative self-starter with a positive attitude and the ability to problem solve
- Proficient in Microsoft Office Suite required; database maintenance experience preferred
- Commitment to RiseBoros mission, vision, and values
- Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
- Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)
EDUCATION EXPERIENCE
- Associate degree with a minimum of one (1) year of social service, customer service, or related experience preferred
- High School Diploma or equivalent with a minimum of two (2) years of social service, customer service, or related experience
EEO/Affirmative Action Policy Statement
It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.