About Circles Culture:The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development, empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.
Position Summary:The Concierge Professional offers white glove customer service to our clientele via face-to-face interaction, email and phone. You will provide prompt, courteous and customer-oriented services to employees. You will make recommendations and offer suggestions, as well as fulfill employee and visitor requests to satisfy their needs. This position requires exemplary hospitality skills and knowledge of technology.
This is a full-time, 100% on-site position with a schedule of Monday through Friday from 8:00am – 4:30pm. No nights or weekends!
Compensation for this role is $24 per hour.
Job Responsibilities:
Have a true passion for helping people through the services we provide and making a positive difference in the lives of the people you interact with day to day. You will perform services such as:
- Provide uncompromising service to employees with various administrative duties including reception responsibilities
- Consistently provide best in class customer service in a corporate, fast paced structured environment
- Handle facilities requests
- Greeting vendors/employees including visitor administration
- Manage and book conference rooms
- Ordering/delivering catering including set-up and breakdown of events
- Office supply management for copy rooms
- Pantry/Cafe supply management
- Accountable for entering all documented data daily in the Circles record tracking system
- Project an approachable and professional image at all times
- Promote meaningful relationships through engaging and informed conversation with employees via face-to-face interaction, phone and email
- Respond to employee requests in a professional, courteous and timely manner, without exception
- Maintain a clean and organized working environment
- Work with all assigned personnel in a collaborative manner maintaining utmost professionalism at all times with colleagues, visitors and guests
- Understand and follow written and verbal job instructions
- Understand and ensure compliance with company policies and procedures; customer rules and regulations; and building safety rules and regulations
- Support the company’s goals and objectives
- Work in a team oriented and safety conscious environment
- Accept feedback from others, set goals to improve performance based upon this feedback; exhibit objectivity and openness to others’ views
- Manage and prioritize multiple tasks
Requirements
Competencies:
- 2+ years customer service experience desired
- Ability to effectively communicate policies and convey information in a manner easily understood by visitors and fellow employees
- Employees will have an advance level of providing high-end customer service and will be trained in the Ritz-Carlton philosophy of hospitality and guest service philosophy which exemplifies and personifies anticipating guests’ needs
- High School Diploma or GED required
- Excellent written and verbal communication skills
- Desire for continuous learning
Benefits
- Medical, dental, vision Insurance starting the first day of the month after hire
- Long term and short-term disability insurance paid for by Circles
- 401k with match
- Life insurance paid for by Circles
- Up to 15 days of PTO your first year
- Paid holidays
- Access to discount programs
- 30 day paid sabbatical after 5 years of employment
- HSA/FSA account eligibility
- Access to Employee Assistance Program
- Medical, dental, vision insurance starting the first day of the month after hire
- Long term and short-term disability insurance paid for by Circles
- 401k with match
- Life insurance paid for by Circles
- Up to 15 days of PTO your first year
- Paid holidays
- One paid day off per year to volunteer
- Access to discount programs
- Four-week paid sabbatical every five years
- HSA/FSA account eligibility
- Access to Employee Assistance Program
- Access to Employee Resource Groups that provide ongoing learning and mentorship opportunities.