Aera Technology is the Decision Intelligence company. We deliver innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Our platform, Aera Decision Cloud™, integrates with your existing systems to digitize, augment, and automate decisions in real time. Aera helps enterprises around the world transform decision making – delivering millions of recommendations that have resulted in significant revenue gains and cost savings for some of the world’s best-known brands.
We are looking for an exceptional Corporate Infrastructure Engineer who will directly report to the Manager, Corporate IT. They will interact with most, if not all, other Technology departments on some level, mainly for troubleshooting and equipment set-ups. Also interacts with HR, Office Management and Facilities for placement of employees and communal computer equipment and Executive Support.
Responsibilities
- Oversee the success of all corporate technology services in the region, including employee support (help desk), executive support, audio visual services, information security, and infrastructure and network troubleshooting;
- Provide break-fix support for PC and MAC users across a variety of IT infrastructure and technologies;
- Source, procure and purchase all hardware, software and peripheral needs for staffing and general infrastructure requirements;
- New hire hardware and software setups including all profiles, appropriate network access and user aliases;
- Manage, track and renew all software licenses that Aera possesses and needs to acquire;
- Maintain and troubleshoot all wi-fi and wireless connectivity infrastructure;
- Manage key deliverables including storage, backup strategies, data transfers and cloud/streaming initiatives;
- Responsible for the operations of secure and highly available computing platforms, servers, and networks;
- Install, maintain, upgrade, and continuously improve Aera’s operating environment;
- Other responsibilities include troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment
- Identify business challenges and propose proactive technical solutions to resolve them;
- Work with Aera stakeholders and key business partners to design, influence and integrate technical solutions to support and enable effective Corporate Services;
- Collaborate with Technology counterparts across departments to identify best practices and lessons learned to drive operational efficiencies and future growth planning;
- Participate in IT strategic planning discussions related to potential future office locations;
- Oversee IT integration with multiple remote partners and offsite locations;
- Contribute to long-term strategies and business justification for additional IT resources to accommodate employee growth;
- Has a professional conduct in interaction with colleagues, collaborators and customers of the company, or when representing the company with any occasion.
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About You
- Ability to multi-task and prioritize workload efficiently and effectively.
- Familiar with GSuite
- Expert level knowledge of Mac, MacOS and Mac versions of applications
- AV Support experience
- High school diploma or equivalent
- 1-2 years’ experience in technology field
- MacOS proficiency
- Azure AD Experience
- Experience using remote access tools
- Ability to prioritize and understand urgency and impact
- Ability to write knowledge base articles
- Strong Customer Service skills
- Exceptional listening skills
- Excellent oral and written communication skills
- Highly motivated individual
- Ability to carry out the day-to-day functions of their job description independently
- Ability to compose grammatically correct, concise, and accurate notes
- Ability to work under pressure in a fast-paced environment
- Must be able to lift 30 pounds
$115,000 – $130,000 a year
Compensation range for this position is a salary of $115,000-130,000 cash + meaningful equity. Actual compensation offered will vary based on a number of factors including prior experience and location.
The appropriate candidate will be based in the San Francisco, Bay Area and will be required to be present in one of our Bay Area offices (SF or Mountain View), roughly 3 times per week. Please keep in mind that attendance in both offices will be expected as demand requires.
If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we’re a series D start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let’s build this!
Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, Aera Technology will consider for employment qualified applicants with arrest and conviction records.
Benefits Summary
At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You’ll find comprehensive medical, vision and dental plans, a 401K plan, flexible paid time off, remote work reimbursement, generous parental leave, and much more. We offer unlimited access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you’re working from the office, you’ll also have access to a fully-stocked kitchen with a selection of snacks and beverages.