Court Navigator

Summary

The Court Navigator assists court participants/users in navigating the Courts and informs them of the various operations and programs within the Courts. The purpose of the position is to support the Court Navigator Program by providing information on physical office/courtroom locations, processes and services at the Courts, as well as making referrals to external service providers.

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

United States Citizens or individuals lawfully admitted for permanent residency or authorized by the United States Citizenship and Immigration Service to work in the United States.

Duties

BRIEF DESCRIPTION OF DUTIES:

• Serves as an initial point of contact greeting court participants/users entering court buildings.
• Provides brief descriptive information about court operations, programs and services, as well as courtroom proceedings as necessary.
• Works with court division representatives to ensure accurate information about operations, programs and services to better assist court participants/users.
• Provides assistance and non-legal information to court participants/users about steps in a case.
• Provides information about onsite court services and resources.
• Provides information about external programs and services in support of court operations/functions.
• Assists court participants/users with using designated computer terminals to access websites to obtain supplemental information.
• Maintains a current directory of local external services and programs.
• Collects and assembles data for the Court Navigator Program.
• Participates in presentations to visitors, stakeholders, partners, etc., on the Court Navigator Program.

Requirements

Conditions of Employment

• Background and security investigation are required.
• A probationary period of one (1) year must be successfully completed.

To qualify for this position, you must submit the following:
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or degree)
4. List of three (3) professional references

All required documentation must be received by the closing date of the announcement.

Qualifications

MINIMUM QUALIFICATIONS:

Grade 8: High school diploma or GED and four (4) years of general secretarial and clerical experience.

Education Substitution:

• Associates degree plus two (2) years of general secretarial or clerical experience.
• Bachelors degree plus six (6) months of general secretarial or clerical experience.

Grade 9: High school diploma or GED and five (5) years of general secretarial or clerical experience.

Education Substitution:

• Associates degree plus three (3) years of general secretarial or clerical experience.
• Bachelors degree plus one (1) year of general secretarial or clerical experience.

Experience working on a personal computer in a Windows environment required.

Experience providing customer service in a professional environment is preferred.

The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts’ values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.

Please note that authorization for the release of your adult criminal record revealing any convictions and forfeitures, and any criminal cases currently pending before the courts is required. If you are selected for the position, a criminal history records check will be conducted.

Education

To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.

Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for District of Columbia Courts employment. You can verify your education here: http://ope.ed.gov/accreditation/.

Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at time of application to receive credit for that education. For further information, visit: https://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

This job is being filled by an alternative hiring process and is not in the competitive Federal civil service.

Please note there is a mandatory one year probationary period for all non-judicial new employees.

All required information must be received by the vacancy announcement closing date.

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  This is not a federal position.

  The District of Columbia Courts is an independent branch of the District of Columbia Government and is not under the authority of the Mayor or the D. C. Council. DC Courts’ appropriation comes directly from Congress. All DC Courts non-judicial employees receive federal benefits for the following programs: Life Insurance, Retirement Benefits, Health Insurance and Workers Compensation.

  Please click on the following for more information about these benefits:

  http://www.opm.gov/Insure/health/enrollment/new_employees.asp

  The DC Courts leave policy is as follows:

  Annual Leave: New full-time employees earn four (4) hours of annual leave biweekly. After three years of service this increases to six (6)hours biweekly, and at 15 years it increases to eight(8)hours biweekly. Most military, federal and District of Columbia government service counts toward the time required to go into the next higher annual leave category. Employees can carry over no more than 240 hours of annual leave into the next leave year.

  Sick Leave is used for personal medical needs, care of a family member, or adoption related purposes. Full-time employees earn four(4)hours of sick leave biweekly. This leave can be accrued without limit.

  In addition to the federal health plans, the DC Courts offer employees supplemental vision and dental plans as well as a commuter transit benefit subsidy, for a maximum of $150 a month. There are 26 pay periods in the year.

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the minimum qualification requirements. Answers submitted in the questionnaire must be supported on your resume.

Your resume must reflect the relevant experience and that you meet the minimum qualifications or your application will not be considered.

You may preview questions for this vacancy.

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  This is not a federal position.

  The District of Columbia Courts is an independent branch of the District of Columbia Government and is not under the authority of the Mayor or the D. C. Council. DC Courts’ appropriation comes directly from Congress. All DC Courts non-judicial employees receive federal benefits for the following programs: Life Insurance, Retirement Benefits, Health Insurance and Workers Compensation.

  Please click on the following for more information about these benefits:

  http://www.opm.gov/Insure/health/enrollment/new_employees.asp

  The DC Courts leave policy is as follows:

  Annual Leave: New full-time employees earn four (4) hours of annual leave biweekly. After three years of service this increases to six (6)hours biweekly, and at 15 years it increases to eight(8)hours biweekly. Most military, federal and District of Columbia government service counts toward the time required to go into the next higher annual leave category. Employees can carry over no more than 240 hours of annual leave into the next leave year.

  Sick Leave is used for personal medical needs, care of a family member, or adoption related purposes. Full-time employees earn four(4)hours of sick leave biweekly. This leave can be accrued without limit.

  In addition to the federal health plans, the DC Courts offer employees supplemental vision and dental plans as well as a commuter transit benefit subsidy, for a maximum of $150 a month. There are 26 pay periods in the year.

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have – whether you’re a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you’re eligible under their policies.

  1. Resume
  2. Completed Vacancy Questionnaire
  3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or diploma)
  4. List of three (3) professional references

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the vacancy questionnaire. Afterward, click the Submit My Answers button at the end of the process.

  Agency contact information

  G. Brandon

  Phone

  202-879-8159

  Email

  Jobs@dcsc.gov

  Address

  District of Columbia Courts Moultrie Building 500 Indiana Avenue, NW Washington, District of Columbia 20001 United States

  Next steps

  Once your completed application is received, the qualified candidates will be referred to the hiring manager for further consideration and possible interview. All applicants will be notified of the final outcome.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or diploma)
4. List of three (3) professional references

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the vacancy questionnaire. Afterward, click the Submit My Answers button at the end of the process.

Agency contact information

G. Brandon

Phone

202-879-8159

Email

Jobs@dcsc.gov

Address

District of Columbia Courts Moultrie Building 500 Indiana Avenue, NW Washington, District of Columbia 20001 United States

Next steps

Once your completed application is received, the qualified candidates will be referred to the hiring manager for further consideration and possible interview. All applicants will be notified of the final outcome.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Equal Employment Opportunity (EEO) Policy
• Reasonable accommodation policy
• Financial suitability
• Selective Service
• New employee probationary period
• Signature and false statements
• Privacy Act
• Social security number request