Merchants Bank, Winona, is looking for a Credit Administration Support Lead to join our team. This role will lead the day-to-day activities of the Credit Administration Support area which consists primarily of Import/Scanning and Post Close functions. Success in this role will include fostering collaborative relationships, processes, and procedures.
A Bachelor’s degree and 5+ years of specific banking experience with preference for commercial and ag lending operations desired. Must have excellent leadership and coaching experience and strong customer service skills. Must be self-motivated, be organized and be able to work under pressure and deadlines.
Please click on Apply Now or in person at Merchants Bank, Winona (102 E 3rd Street). Questions can be emailed to hr@merchantsbank.com. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
Essential Duties and Responsibilities:
Leadership:
- Set a strong Servant Leadership example for the Credit Administration team
- Provide day to day leadership and oversite and ensure efficiency in the areas of Importing/Scanning and Post Close functions.
- Knowledge and ability to effectively provide work direction and/or supervision
- Ensures that employees have clear goals and responsibilities consistent with bank culture and core values
- Works with direct reports to set performance standards that are specific and measurable
- Support, coach, and mentor Credit Administration support staff
- Ensures that all training and cross training is completed in a timely and effective manner
- Motivate employees and inspire employees to learn and grow
- Respond to questions, resolve problems, and effectively prioritize conflicting demands
Importing and Reporting:
Emphasis is to barcode and import various documentation to bank’s document retention software and other various monitoring tasks.
- Barcode and import various documentation to bank’s document retention software (LQAS).
- File Set up Maintenance and Tracking (LQAS)
- Review and processing of various Mernet forms (risk rating changes, non-accruals and charge-offs, CD holds).
- Process Customer and File Maintenance Reports
- Process Funded Consumer and Commercial Loans
- Prepare and monitor UCC filings including new, continuing and other amendments as needed.
- Barcode consumer and commercial loan denials, withdrawn loans, and incomplete applications.
- Maintain LQAS Software and ensure timely updates are made
- Research of various tasks and/or requests as needed
Post Close:
Emphasis is to prepare mortgage and consumer satisfactions; follow up on all loan exceptions for consumer and commercial loan types; loan input check back for consumer and mortgage loan types and HMDA and CRA checkback and data collection.
- Prepare/Mail/Import satisfactions for all consumer and mortgage loans
- Process consumer paid notes and complete lien perfections as needed
- Follow up on all consumer and commercial loan exceptions
- Loan input check back for consumer, commercial and mortgage loan types
- HMDA input and check back and information upload from Mortgage Loan Origination Software
- CRA input and check back
General:
- Supports the lending functions of the bank by preparing, reviewing and/or retaining various loan documentation. This will be dependent upon focus area
- Responds to internal and external customer phone or written loan inquiries in a courteous,
prompt and accurate manner by phone, as well as, through written correspondence
- Distributes and/or reviews a wide variety of reports both within and outside the department
- Possesses knowledge and understanding of reports which remain within the department; Maintains proper retention of reports within department
- Research identified customer problems utilizing problem solving skills to hypothesize causes
- Communication including recommendations with manager for correction and prevention of continued problems
- Performs other duties as requested by manager within the Bank.
Essential Duties
- Regular and dependable attendance is an essential function of the job.
- Employee will be expected to contribute to a positive working environment through words and actions.
- Employee will be expected to greet internal and external customers in a friendly and outgoing manner.
- Employee will be expected to take responsibility to ensure that internal and external customers receive outstanding service.
- Employee may be asked to perform other duties as required by business needs.
- Employee will be expected to complete compliance and product knowledge assignments in a timely manner.
Working Conditions
Inside working environment, very low noise level.
Physical Demands
Work is performed primarily sitting at a desk. Requires a high degree of finger dexterity, very good finger-eye coordination. Required strength to lift files and boxes up to approximately 15 lbs.
Mental Demands
Requires above-average aptitude in the area of math/number skills, and evaluation/reasoning skills. Above-average skill in the area of problem analysis and problem solving. Ability to speak with clarity and articulate thoughts and ideas well. Must be able to remain calm under pressure and relate to all types of personalities.
Experience/Educational/Skill Requirements
- 5-10 years of specific banking experience with preference for commercial and ag lending operations
- Bachelor’s degree or equivalent banking experience
- Excellent leadership and coaching skills
- Must have a high level of professionalism and ability to maintain confidentiality
- Strong customer service values
- Independent thought, good organization, self-motivation to complete tasks and remain on schedule with minimal supervision
- Personal computer skills, good typing skills, effective telephone and written communication skills.
- Amiable personality; team player
Relationships
Reports to the Credit Administration Manager for fulfillment of duties, responsibilities, authority, and for proper interpretation.
Position will have extensive phone and written interaction with staff. Position will have limited person-to-person contact with customers and public. Must have ability to work in a team environment. Personal manner to enhance the overall professional image of the Bank.
Other details
- Job Family Credit Administration
- Pay Type Hourly
- Min Hiring Rate $26.00
- Max Hiring Rate $32.00
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