Microsoft’s Cloud Operations & Innovation is seeking a Critical Environment Program Manager – Business Operations, who will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
Qualifications:
Required Qualifications:
- High School Diploma or equivalent AND 1+ year(s) industry experience
- OR 2+ years industry experience and college course work.
- 1 year of experience in Data Center Critical Environment related functions
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
- Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field.
- Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
Data Center Operations Management IC3 – The typical base pay range for this role across the U.S. is USD $76,400 – $154,100 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,700 – $169,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Responsibilities:
Responsibilities:
- Ensures compliance with data center business units and service-level policies.
- Exercises judgment and discretion to provide input on service level and improvement plan components.
- Abides by all Service Level and Organizational Level Agreements (SLA/OLAs) to meet compliance and service requirements.
- Suggests changes for improvements based on experience; investigates root cause of service level degradation and suggests improvement plans.
- Monitors services and KPIs, OKRs, SLAs, and OLAs and reports trends and service anomalies.
- Leads key processes, such as team and triage meetings, prioritizes work across the team, and rebalances priorities to respond to changes.
- Contributes to a positive team environment by learning and adopting best practices.
- Contributes constructively in team meetings and in cross-discipline collaborations within the service team.
- In alignment with management priorities, holds self accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
- Manage the financial and commercial aspects of site contracts including related PO and invoice reviews.
- Prepare quarterly spend management review materials at datacenter site
- Assist with tracking of datacenter Maintenance and Repair activities
- Evaluate cost savings opportunities and implement strategic projects to realize savings
- Leverage local subject matter expert’s tribal knowledge, spread adoption of best practices
- Act on opportunities to increase agility, and contribute to workstreams to evolve processes, services, and solutions for Operations and Service Level Agreements.
- Coordinate closely with datacenter field operations to foster alignment and partnerships for business success.
- Operational Planning & Project Management: Show structured thinking, planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity
- Communicate effectively and concisely with stakeholders, senior managers, and leaders about our programs and objectives
- Gather stakeholder impressions of services and programs, integrating this feedback into decision making.
- Allocate and align resources to optimize the stakeholder and partner experience.
- Develop and communicate to realistic timelines via plans that consider potential obstacles and immediate + long-term consequences
- Regularly scan the environment to help anticipate changes that could affect key programs and projects.
- Effectively changes plans, goals, actions or priorities to respond to changing situations.
- Ability to both contribute strategically to this relatively new team and support strategic decisions once debate is over.