The Enrollment Division at the University of Denver (DU), which consists of Undergraduate Admission, International Student Admission and Financial Aid, works to attract, enroll and cultivate an optimal mix of vibrant and intellectually motivated students who will enrich the composition of our learning community and go on to lead lives of meaning and purpose. Recognizing education as a means of individual and societal transformation, our vision is to inspire, guide, and support prospective and current students as leaders and scholars who will positively impact their communities.
In our daily work, the enrollment team is guided by these values: intentional and informed decisions; integrity; diversity, equity and inclusion; collaboration; fiscal responsibility; clear and thoughtful communication; and exceptional quality service. As an educational and research community, DU values curiosity, intellectual freedom, and open communication. DU respects individual differences and embraces civil discourse. DU promotes caring and close individual attention. DU is a community distinguished by inclusiveness, collaboration, responsiveness, and accountability. As such, we are committed to enhancing the diversity of our faculty and staff. The University is an equal opportunity/affirmative action employer.
Position Summary
This position reports to the Director of Visit Programs and is responsible for managing the Slate CRM system for the Visit Team in addition to connecting prospective students to campus partners to better understand what DU has to offer. DU’s visit program welcomes 26,000 visitors each year and contributes to the overall recruitment and enrollment efforts of Undergraduate Admission by developing, implementing, and assessing ways for interested constituents to gain a more thorough understanding of the University of Denver. Through communication, data analysis, coordination and customer service, this position ensures that all touchpoints with visitors are delivered with exceptional quality service.
Essential Functions
CRM and Communication Management (50%)
- Manage Slate CRM for all visit programming including visit registration forms and portals as well as all event communications, follow up surveys and process enhancements to ensure we execute the various aspects of a complex, individualized visit program.
- Knowledge maintenance: Working with staff to know and understand their various programs and workflows to ensure that all content and data is consistent, accurate and on brand; regularly evaluate and update content to reflect the changing dynamics of both the programs/information and the audiences we interact with on a regular basis.
- Build custom reports and dashboards with descriptive statistics and visualizations of visitor demographics, event types and student outcomes. Conduct year-end data analysis in Slate CRM, Microsoft Excel, R and/or Tableau summarizing survey results and yield outcomes.
- Act as liaison between visit and communication teams, including content approval and management of recipient lists and audiences.
Campus Visit Coordination (40%)
- Liaise and foster relationships with 30+ campus units to arrange and execute high-quality individualized appointments to further support the mission of Undergraduate Admission through the visit experience.
- Supports the Campus Tour Guide Supervisor of 80+ student employees by attending meetings, assisting with the onboarding and training of new and continuing guides, and acting as the main point of contact when the supervisor is unavailable.
Other duties as assigned (10%)
Knowledge, Skills, and Abilities
- Communication: Communicate effectively with diverse audiences.
- Data Management: Ability to read, analyze, interpret and report on visit/survey and enrollment management data. Ability to explain complex data to a wide variety of people. Understand industry and data trends for a program/project/plan and translate into measurable action plans.
- Independent and Collaborative Worker: Demonstrated independent and forward thinking and ability to work well within a team with a high level of professionalism. Strong relationship management skills.
- Demonstrated commitment to diversity, inclusion, and equity including the understanding and appreciation for cultural differences that impact the student experience.
- Customer Service Skills: Ability to provide exceptional customer service to students and families who are trying to navigate the admissions process.
- Detail Oriented: Process oriented thinking and ability to pay careful attention to detail.
- Organization and Time Management Skills: Ability to juggle a wide variety of tasks and effectively prioritize responsibilities.
Required Qualifications
- Bachelor’s degree in Marketing, Analytics, Computer Science, Communications, or similar field.
- Microsoft Excel proficiency
- One year of office experience
Preferred Qualifications
- Bachelor’s degree in Marketing, Analytics, Computer Science, Communications, or similar field.
- CRM experience
- Experience with HTML, CSS or RDBMS is a bonus.
- Experience in an admission or administrative setting
Working Environment
Physical Activities
Work Schedule
Monday – Friday, 8:00 a.m. – 4:30 p.m. with occasional nights and weekends.
Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) August 28, 2023.
Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 6.
Hourly Range:
The hourly range for the position is $23.00 – $25.50.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver .
Please include the following documents with your application:
The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university’s complete Non-Discrimination Statement, please see non-discrimination-statement .
All offers of employment are contingent upon satisfactory completion of a criminal history background check.
Advertised: August 11, 2023
Applications close: