Essential Duties & Responsibilities:
- Strong technical understanding of Seaware software technologies and application components with ability to translate business requirements into technical solutions
- Deliver consistent service, partner with the business, 3rd parties, and Versonix SW provider to ensure business continuance.
- Provide advanced Seaware administrative and technical support in-house; outsource larger issues to the Versonix technical support.
- Assist in the design and implementation of Seaware software management and administrative policies, standards, and procedures. Maintain the Seaware planning process, architecture, and standards
- Lead development of all Seaware modules, ensure accurate setup and completion of all business rules
- Establish/Maintain/Enforce the Seaware security administrative procedures.
- Work with and coordinate with the companies outside Seaware software provider to ensure user defined technical requirements that reflect desired business processes.
- Requests for assistance are responded to in a timely fashion and ensure satisfaction; serve as company coordinator of all new user set up requests into Seaware application.
- Identify and diagnose data quality or system deficiency issues, provide options, recommendations, and action plans for resolution; coordinate company decisions with outside Seaware software provider to ensure action occurs and is completed.
- Contribute leadership to the successful implementation of Seaware involved projects, as well as ongoing releases. Ensure Seaware is always up to date.
- Ensure behavior and performance supports the company’s Mission.
- Solicits feedback; takes action to continuously improve success.
- Perform other duties as assigned
Requirements & Qualifications:
Education:
- Bachelor’s Degree in Hospitality, Computer Science or another similar field required
- Ongoing professional experience/development and training in Seaware software required via seminars, online classes/training and/or professional networking and certifications.
Skills & Abilities:
- Previous experience with Seaware software mandatory
- Previous experience with Oracle DBA activities preferred but not mandatory
- Must be a proactive thinker and constantly think ahead to better serve employees and overall business
- Strong analytical and problem-solving skills.
- Strong understanding of business rules and validation processes
- Advanced Microsoft Word, Excel, PowerPoint, and Outlook skills desired
- Excellent written and verbal communication skills
- Proven track record of working successfully in a team environment
- Ability to multi-task, i.e., manage multiple priorities with similar deadlines
- Ability to work with a sense of urgency and efficiency
- Must be detail-oriented and extremely organized
- Prior experience with Oracle DBA activities a plus
- Previous experience with MXP software preferred but not mandatory.
Experience:
- 3+ years’ experience Seaware software configuration/administration
- Prior SQL or data analytics skill preferred
- MXP software experience preferred
- Oracle DBA activities experience preferred
- Travel/tourism, hospitality and/or cruise industry experience preferred
Other:
- Must be at least 21 years of age
- Submit to and pass alcohol and drug tests including but not limited to pre-employment, random, reasonable suspicion, and post-accident/incident testing
- This position may be REMOTE
- Compensation would be roughly $70,000 – $85,000 depending on skills and experience
*Additional requirements may be required depending on the physical needs of the role
About Us:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service Systemembodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Companyis proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply.The Companyparticipates in the E-Verify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.