AIRPORT TRANSFER STAFF
Summary/Objective
The purpose of this position is to assist the Camp Operations team with staff, trainees, and program activities while ensuring the safe transport of participants. Also, ensuring these activities reflect the Mission, Vision, and Spirit of the USSRC and meet the needs of all the Camp Operations programs.
Duties/Responsibilities/Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Program Operations
- Meet or exceed the standards for the safety, security, hygiene, and emotional welfare of participants that may normally be expected of a firm and judicious parent.
- Assist in the coordination and supervision of weekly airport reports, airport staff, and program activities to ensure that activities run effectively and efficiently.
- Assist other departments in a timely, effective, and efficient manner as duties relate to the camp programs. Duties may include, but are not limited to:
- Create and populate the Airport spreadsheets.
- Co-Ordinate airport pickups and drop-offs alongside transportation staff.
- Assist in the transportation of trainees to and from Huntsville International Airport.
- Dispatching Bus Transportation
- Assist with discipline of program trainees.
- Assist in addressing concerns brought by parents, trainees, and crew trainers, but knowing when to escalate difficult situation.
- Assist Sickbay Staff with locating trainees who have missed scheduled medicines.
- Assist security and other members of staff with moving trainees to designated locations under the threat of severe weather and other emergency situations.
- Assist museum staff personnel as needed.
- Assist in maintaining the cleanliness of rooms upon early or late departures.
- Coordinate materials, supplies, and equipment to ensure that Airport Programs have adequate supplies necessary to conduct daily operations.
- Monitor wake-up and lights-out procedures to ensure that trainees are following policy in an effective, efficient, and timely manner.
- Answer customer calls and emails related airport and flight information.
- May be required to operate a passenger shuttle vehicle, ferrying passengers to and from the executive terminal to the main airport.
- Serve as a customer-facing representative at Huntsville International Airport on behalf of the USSRC.
- Deliver outstanding customer service to airport customers, including but not limited to tenants, aviation users and community, by responding appropriately to requests, complaints and inquiries about the airport and its services.
- Stay current on pertinent airport and aviation industry developments, including but not limited to new and revised regulations, advisories, alerts, security directives and industry trends, both locally and nationwide, that could influence U.S. Space & Rocket Center and Huntsville International Airport.
- Effectively and efficiently communicate pertinent and timely airport information to other airport employees, U.S. Space & Rocket Center employees, and other users.
Supervisory Responsibilities No
Job Specification
Required Education and Experience
Education: 2 years college required.
Work Experience: Must have excellent verbal and written communication skills to interact effectively with trainees, Crew Trainers, and guests. Must be organized, professional, and action oriented. Must have the ability and patience to interact with persons of all ages from children to adults.
Must be able to us a 101 key keyboard and possess knowledge of Disk Operating System (DOS) and Windows based operating systems; including some basic associated software applications.
Must be proficient in Microsoft Excel, Outlook and Circuitree or be willing to be trained in Circuitree.
Work Environment/Physical Demands Summary
This position has the following special requirements:
- Walking, climbing (stairs) to access other departments, buildings, and to experience all areas of the training center floor and museum.
- Standing for long periods of time (4-6 hours) directing staff and trainees, conducting lectures, operating simulators.
- Pushing, carrying, and lifting boxes, supplies, equipment weighing up to 50 pounds to waist height.
- Bending, kneeling, and reaching to store/retrieve supplies.
- Sight, reading, wrist movements, feeling (tactile) to operate simulators, review schedules, write reports.
- Talking, hearing to instruct counselor, trainees, and assist guests in person and over the telephone.
This position involves working in a climate-controlled office environment and building. This position involves working with the Transportation Supervisor and alongside all airlines associated with Huntsville International Airport. This position will involve walking to/from buildings in various weather conditions. This position deals extensively with employees and guests who interact with assigned area of responsibility. This position interacts extensively with children and adults. This position will require the knowledge to effectively and efficiently operate all simulators designated by Leadership.
Travel Required? Yes
Affirmative Action/EEO statement
The U.S. Space & Rocket Center is an equal opportunity employer. As such, we offer equal employment opportunities without regard to race, color, gender, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity or expression, marital status, pregnancy, disability, veteran, or any other characteristic protected by law.
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned, to ensure workload coverage. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)