Relocation Assistance Offered Within Country
# 151119 – Piscataway, New Jersey, United States
The Customer Analytics and Experience Manager position leads the customer analytics and experience team to champion the customers needs and work cross-functionality with the entire team. As someone working both strategically and tactically with the customers, this role will be in the best position to gain insights to better service the customer. It is a collaborative role which is focused on reducing, minimizing and preventing customer fines and defects related to fill rate, on time, shortages, damages, and quality standards set by each customer. This position analyzes internal and customer data to provide key insights and develops action plans to attack the cost drivers, then working with cross functional partners to lead continuous improvement with compliance of internal efficiency programs and the customer’s vendor programs.
Responsibilities:
- Leads analytics and data visualization development to drive down cost and promote continuous improvement:
- Provide and maintain data for key KPIs; provide trend analysis support on performance and report daily, weekly, monthly or as needed
- Provide advanced analytics and insights to drive costs out of the supply chain and find efficiencies with our customers
- Creates and maintains tools and reports to analyze business changes and cost impact
- Ensure CTS and EDGE reporting tools are accurate and available, collaborating with SCI resources to keep up to date
- Facilitates Business Reviews to actively engage customer counter parts and facilitate identification of supply chain efficiencies and customer customization requirements
- Leverages Colgate and Customer data to facilitate information sharing and continuous improvement
- Ensures learning’s are captured throughout analysis and leverages lessons learned from prior initiatives to optimize results
- Leads initiatives with cross functional teams to implement best practices to drive operational excellence which includes but not limited to resolution of load and packaging quality issues, damage and case pick reduction, and on time/in full performance
- Understands and communicates ongoing customer needs to help Colgate evolve to service the customer efficiently.
- Provides insights to needed capabilities to provide a seamless customer experience
- Coaches and develops the Customer Analytics and Experience Analyst along with 2 interns
- Manages Customer Analytics team, ensuring appropriate training, information sharing, coaching, feedback, performance management and delegation to ensure the development of people and organization capabilities
- Actively participates in the recruitment process for the interns annually
- Ad Hoc
- Support Customer Projects; align with key functional experts and stakeholders to provide critical financial, logistics and customer analysis, as well as tracking and monitoring.
- Lead small scale customer projects
- Provide knowledge of best practices and CP Customer Service and Logistics capabilities
- Interface with industry experts and share best practices through trade associations and local networking activities
What you need for this position:
- BS/BA in Business, Supply Chain or related field
- 5+ years experience in Supply Chain, understanding of supply chain principles
- Excellent communication and presentation skills
- Advanced spreadsheet skills (Pivot tables, vlookup, slicers) with the ability to create tools, manipulate, and analyze data
- Strong Functional / Technical knowledge of Supply Chain processes
- Passion for continuous improvement
- Strong data analytics and visualization skills
It’s an advantage to have:
- Tableau, Cost to Serve, Google sheets, Retail Link/Luminate, Google Data Studio, DOMO
- SAP System knowledge: including R/3, Business Warehouse, APO
- Experience with customer data and/or navigating customer portals
Salary Range $140,000 – $157,000 USD
Pay is based on several non discriminatory factors including but not limited to experience, education, skills and office location. In addition to your salary, Colgate-Palmolive offers a performance based bonus and competitive benefits package.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.
Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet.
For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill’s and the Hill’s Food, Shelter & Love program please visit http://www.hillspet.com. To learn more about Tom’s of Maine please visit http://www.tomsofmaine.com.
Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject “Accommodation Request” should you require accommodation.