Overview
Enterprise has an exciting opportunity for a full time Customer Assistance Representative Sr at our Los Angeles International Airport branch located in Inglewood, CA!
The Senior Customer Assistance Representative (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide service to customers and all rental functions.
**Branch location: 9020 Aviation Blvd. Inglewood, CA 90301**
**This position pays up to $21.25/hour ($20/hour plus potential $1.25/hour in bonuses)**
**Apart from religious observances, must have open availability and be able to work full time (40 hours/week) including days, nights, graveyard, weekends & holidays**
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.
Responsibilities
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Responsible for working all aspects of the rental process (e.g. rental counter, exit booth, walking tickets, return lanes, etc.)
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Understand and communicate rental terms and conditions, vehicle features and other services
- Sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- This position requires a valid Driver’s License
- Must have a high school diploma or GED equivalent
- Must have at least 1 year prior customer service or sales experience (retail, customer facing preferred)
- Apart from religious observances, must have open availability and be able to work full time (40 hours/week) – days, nights, graveyard, weekends and holidays
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.