The Customer Engagement Agent is responsible for handling all inbound requests and outbound calls from potential customers interested in Marvin’s Digital Business Venture’s product and service offerings with the goal of converting these leads into sales appointments. The Customer Engagement Agent is the first employee that a potential customer will connect with, so they must represent the brand with a positive and professional demeanor while offering a best-in-class customer experience from the beginning.
Highlights of your role
- Connect with potential customers via phone, text, email, and web chat
- Educate potential customers on our business and determining whether or not we have the right product/service for them
- Following up on inquiries
- Follow scripting and vetting standards to ensure all needed information is captured for each Sales appointment
- Review previous appointments and assess the needed approach to reschedule a customer as needed
- Capture contact information and project details and input into Salesforce
- Route unserviceable leads to other partnering businesses that can serve the potential customer
- Evenings and weekends are required.
- Hybrid work schedule
- Salary Range: $16 – $18 per hour
You’re a good fit if you have
- Self-motivator with a strong work ethic
- Excellent time management and communication skills (Bilingual preferred)
- Take direction well and can follow procedures
- Professional, positive behavior with a focus on providing an outstanding experience for our customers, as well as engaging with the team.
- Experience in call centers, customer service, service industry, sales, or marketing in a customer-facing role
- Ability to learn quickly and adapt to changing standards and situations
- Hands-on experience with any of the following systems would be helpful: Microsoft Office Suite, Salesforce, Zendesk, Webflow, Typeform, Klaviyo, Calendly
- Ability to multi-task by navigating several processes and programs while maintaining professionalism with customers
All combinations of education and experience will be considered
Your opportunity for better living
At Marvin, we’re driven to imagine and create better ways of living. And that goes beyond our customers, to our communities and the colleagues beside us every day. We offer competitive compensation, an extensive benefits package that includes health insurance on day one of employment, paid time off and paid holidays, and a 401K retirement savings match.
We also support your overall wellness in other meaningful ways, including your own company-funded well-being account that can be used for anything from travel to a day at the spa, gym memberships or fun experiences with family and friends. You will be rewarded through our profit-sharing program, which recognizes the important role all employees play in making Marvin a success year, after year.
As a premier company with locations across North America, Marvin’s portfolio also includes three additional premium brands: Infinity Replacement Windows, TruStile Doors, and Marvin Coastline. Together, we share one purpose and live our values. Our culture is built on generations of doing the right thing and putting our people first. Join us, and experience better living at Marvin.
Equal Opportunity Employer
This job posting is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any offer of employment is contingent on the completion of a background check and drug screen to company standards.
#LI-LLB