Salary : $56,784.00 – $62,504.00 Annually
Location : Administration Office – Beaverton, OR
Job Type: Full-time
Job Number: 23-00081
Department: RECREATION SERVICES
Opening Date: 08/15/2023
Closing Date: 8/30/2023 11:59 PM Pacific
Description
The Tualatin Hills Park and Recreation District () is now accepting applications for customer engagement representative. The is responsible for providing a welcoming and inclusive office environment for both patrons and staff. We are currently recruiting for one position specifically for Spanish speaking candidates and building a six-month eligibility list for all district languages.
This position will be located at the Administration office and the tentative schedule is, Monday to Friday, 7:45am to 4:45pm or 8:15am to 5:15pm. The occasional evening and weekend shift may be required.
The focus of this position is front desk operations and customer service. Successful applicants will have at least one year of experience providing administrative and customer support within a synergetic team environment, and a passion for public service. The incumbent should be interested in community engagement and effective in their communication style and practice.
To reduce barriers to entry, THPRD evaluates an applicant’s work history and responses to supplemental questions and does not consider cover letters and resumes in the screening process. Please answer the supplemental questions thoroughly to ensure our subject matter experts can appropriately evaluate your experience.
Essential Job Functions
Essential functions of the job may include:
- Welcomes patrons, visitors and the community to district centers and facilities; engages and builds rapport with patrons and visitors to better understand needs; gathers information from patrons, visitors, and district staff to respond to inquiries and provide recommendations on district programs and services to meet patron, visitor and community needs such as Centro de Bienvenida, park reservation process and connecting patrons to financial aid resources.
- Assists with promoting district, programs, and services to a diverse community through continuous engagement and communications.
- Registers participants for classes and receives money and issues receipts following registration procedures.
- Reconciles daily cash receipts, petty cash, and refunds; prepares bank deposits.
- Maintains bulletin boards and display cases and center/office decorations.
- Sorts and files correspondence, memoranda, reports, and other materials alphabetically, numerically or by other prescribed method.
- Maintains accurate and detailed databases, files, and records; inputs and maintains a variety of data into assigned databases and systems; verifies accuracy of information.
- Performs related duties as assigned.
Ability to:
- Effectively welcome and engage patrons and the community to meet their needs.
- Greet and provide services to non-English speaking patrons through bilingual skills or language access resources.
- Respond to and effectively prioritize multiple phone calls and other requests for service.
- Demonstrate sensitivity to and understanding of the diverse socioeconomic, cultural, physical ability, and ethnic backgrounds of the community.
- Learn issues related to inclusion, diversity, access, and equity applicable to parks and recreation districts and programs and services offered.
- Perform general clerical work, including maintenance of appropriate records and compiling information for reports.
- Maintain accurate databases, records, and files.
- Perform math computations accurately.
- Assist with the design, preparation and/or distribution of forms, fliers, and related program materials.
- Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
- Learn and understand the organization and operation of the district as necessary to assume assigned responsibilities.
- Learn, interpret, apply, and explain applicable district policies and procedures relevant to assigned area of responsibility.
- Understand and carry out oral and written instructions.
- Organize own work, set priorities, and meet critical time deadlines.
- Effectively use computer systems, software, and modern business equipment to perform a variety of work tasks.
- Communicate clearly and concisely, both orally and in writing.
- Use tact, initiative, prudence and independent judgment within general policy, procedural and legal guidelines.
Education and Experience
Any equivalent combination of education, experience and training that would likely provide the applicant with the required knowledge, skills and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
- Completion of the twelfth (12th) grade or equivalent work-life experience
- One (1) year of general clerical and/or receptionist experience which must have included public contact.
- Written and verbal fluency in Spanish, required for the position open August 2023.
- Bilingual skills, required. Any district language for the eligibility list (Arabic, Hindi, Korean, Spanish, Vietnamese or Russian).
What We Offer You – Why You belong at THPRD
At THPRD, our employees are our greatest asset. We aspire to bring people together by being a welcoming and inclusive park & recreation district for our community. This is more than just our purpose, it’s our passion. If you see yourself in our values, we want to hear from you.
Available to full-time employees on the date of hire:
Employee Resource Groups
THPRD offers opportunities to participate in Employee Resource Groups, including an employee-led Affinity Group, a Transformation & Allyship Group, or the district’s Welcoming & Inclusive Committee. These groups each support equity and justice-based work within the district. Participation is included as regular paid time for part-time or full-time employees. To learn more, visit THPRD’s Employee Resource Group webpage.
Community Partners
Seasonal employee store access to community partners such as Nike, Adidas, and Colombia Sportswear.
Employee Wellness Program (EWP)
The Employee Wellness Program (EWP) allows employees free drop-in access to all THPRD recreation facilities for you and your household; employees and their households receive a 20% discount for THPRD camps and classes during in-district registration.
Employee Assistance Program (EAP)
The Employee Assistance Program provides free confidential services to employees and their immediate family members 24 hours a day, 365 days a year; Services include, but are not limited to: six sessions (per topic) per plan year, legal and financial services, home ownership support.
Labor Union Representation
Employees are represented by the Oregon School Employees Association (OSEA), a member-driven union that offers support under the Collective Bargaining Agreement.
Retirement Plans
Benefit-eligible employees are required to participate in a hybrid pension plan that provides both a defined pension plan at age 65 of 1.5% paid by the employer and a defined contribution plan that is funded by a mandatory 6% employee contribution that employees are immediately vested in.
Note: The pension plan is not PERS and not transferrable.
Deferred Compensation Plans
Employees have the option to participate in Deferred Compensation Plans through MissionSquare Retirement; employees may choose to defer contributions from their salary into the 457(b) on a pre-tax or Roth basis. The Roth option allows for after-tax deferrals and therefore tax-free distributions in retirement. The 457(b) acts and feels much like a 401(k) plan where employees may invest their own money for retirement. Additionally, MissionSquare offers learning tools, and individual retirement planning with a Retirement Account Specialist.
Mileage Reimbursement
Employees are reimbursed for their mileage (at the rate established by the IRS) when utilizing their own vehicle for the furthering of District business.
Training & Conferences
Employees are fully reimbursed for any training, conference, tuition, books, and fees for any course of training as prescribed by the district.
Holidays
Employees receive eleven (11) paid holidays including New Year’s Day, Martin Luther King’s Birthday, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day, Friday following Thanksgiving Day and Christmas Day.
Paid Sick Leave
Paid sick leave is accrued at the rate of eight (8) hours per month with no limit placed on the number of sick leave hours that may be accrued.
Compassionate Leave
In the event of a death of an immediate family member, the district will grant the employee paid leave up to five (5) working days. Immediate family includes spouse, domestic partner, children, parents, grandparents, grandchildren, brother, sister, mother-in-law, father-in-law, brother-in-law, sister-in-law, stepparents, and stepchildren.
Court Appearances/ Jury Duty
If required to report for jury duty or as a witness, employees are excused from work and receive compensation for the hours spent serving.
Available to full-time employees on the 1st of the month following the date of hire:
Health Insurance
THPRD offers its employee three health insurance plan options to choose from:
- Kaiser Permanente HSA Qualified Plan (HDHP) offers coverage at Kaiser Permanente facilities; offered with a Health Savings Account (HSA) funded by the district. Employees may elect to contribute additional funds through pre-tax deductions.
- Kaiser Permanente Traditional HMO offers coverage at Kaiser Permanente facilities; offered with a Health Reimbursement Account (HRA) funded by the district.
- Kaiser Permanente Dual Choice allows employees to be seen by any provider, regardless of their network participation. The Added Choice plan is offered with a Health Reimbursement Account (HRA) funded by the district.
Pet Insurance
In partnership with PetPartners, the district will pay 100% of the premium for one insured pet; employees may include additional pets on their plan but are responsible for the premium cost through payroll deductions.
Flexible Spending Account (FSA)
THPRD offers an optional Section 125 Flexible Spending Account (FSA) through payroll deductions that allows employees to pay for medical, dental, vision, dependent care, and transit expenses with pre-tax dollars. Employees enrolled in the High Deductible Health Plan are eligible to enroll in a Limited Flexible Spending Account to pay for qualified dental, vision, and dependent care expenses.
Available to full-time employees after observing a six (6) month waiting period:
Health Reimbursement Arrangement (HRA)
Employees who select either the Kaiser Permanente Added Choice or Traditional HMO receive a district-funded Health Reimbursement Arrangement (HRA) with $300 per calendar year to pay for qualifying medical, dental and vision expenses. Upon completion of the probationary period, if after July 1st, the employee will receive a pro-rated amount of $150 contributed to their HRA.
Health Savings Account (HSA)
Employees who elect the HSA Qualified Plan (HDHP) are eligible for a Health Savings Account (HSA), a traditional medical coverage and a tax-advantaged way to help save for future medical expenses while providing flexibility and discretion over how you use your health care dollars. All preventive care services under an HDHP are covered, however, the plan has a higher annual deductible.
To offset the higher deductible, the district will contribute the amount of the deductible into the employee’s HSA once they have observed the six-month waiting period. Employees may also elect voluntary contributions if they wish to save more than the district provides.
Dental Insurance
THPRD offers the Moda Premier Dental Plan fully paid by the district; this plan provides access to dental professionals nationwide via the Delta Dental Network and includes no deductible and a $2,000 calendar year maximum (per member).
Life Insurance and AD&D Insurance
Life Insurance and Accidental Death & Dismemberment (AD&D) is fully paid by the district and offered through Unum. Represented employees receive fifty-thousand dollars ($50,000) in life insurance and an accidental death and dismemberment benefit of fifty-thousand dollars ($50,000).
Employees may elect additional Voluntary Life Insurance for themselves, their spouse, and/or children.
Long-Term Care
The long-term care benefit is fully paid by the district and offers covered through Unum. Employees have a maximum monthly benefit amount of $1,000 for home care and $2,000 for facility care. Employees may opt to buy higher coverage amounts and are responsible for paying the difference in premium cost.
Long-Term Disability
Long-Term Disability is fully paid by the district at 66 2/3 % of pre-disability earnings, for a maximum benefit of $12,500 a month.
Paid Vacation Time
Paid vacation time is offered to employees based on their years of service; please see below for the accrual rate schedule.
Years of Service Accrual Rate (per year) Start Date – Completion of 3rd year 12 days 4th year – Completion of 9th year 15 days 10th year – Completion of 14th year 18 days 15th year – Completion of the 19th year 21 days 20+ years 24 days per year
Represented employees may accumulate a maximum of two hundred seventy (270) hours of vacation time, while non-represented may accumulate a maximum of two (2) times their annual vacation accrual rate.
Note: Employees begin accruing vacation on their start date and six vacation days are granted to the employee after a six-month waiting period; employees have the option of flexing their time, earning compensatory time (for represented employees), or requesting unpaid leave to take time off while observing the waiting period.
Personal Leave
Two paid personal leave days are granted and used within the calendar year; upon completion of the probationary period if after July 1st, the employee will receive one personal leave day.
Student Loan Repayment Program
The district has partnered with BenefitEd to fund additional payments to an eligible employee’s student loan(s) or qualified 529 plan; employees who elect to participate in the program will receive a $50 contribution from the district to go towards the repayment of student loans or a qualifed 529 plan.
Public Service Loan Forgiveness (PSLF)
THPRD is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program. For eligibility requirements and information, please visit the PSLF website.
01
We are building an eligibility list for the customer engagement representative job class for all languages, but the current position at the Administration office requires verbal and written fluency in Spanish. Are you able to meet this requirement?
- Yes
- No
02
Please select the option that best reflects your experience providing the first point of clerical and customer support in a public setting? (Public, meaning an environment where your work location is at or adjacent to the main entrance and you’re handling both scheduled and walk-in traffic from visitors and customers, telephone calls, etc.).
- No experience
- Less than one (1) year of experience
- More than one (1) year of experience
03
Please describe your experience creating a welcoming and inclusive work environment for customers and colleagues. Please give specific examples of how you have engaged with diverse and multicultural populations.
04
How many years of full-time equivalent experience do you have using a computerized registration or customer service database?
- No experience
- Less than one (1) year of experience
- At least one (1) year, but less than two (2) years
- At least two (2) years, but less than three (3)
- Three (3) or more years of experience
05
Please describe your background and work experience that you believe qualifies you for this position, including your specific role and responsibilities. Focus on the experience(s) you have working with the public where you oversaw, or worked, front-line operations.
06
The position at the Administration office requires candidates to be conversational in English and Spanish, but knowledge of additional languages is preferred. Do you have knowledge of additional languages, if so, please select the option(s) that best reflect the language(s). Select all that apply
- Arabic
- English
- Korean
- Vietnamese
- Russian
- Spanish
- Other: Please list any other languages within the languages section of the application
Required Question