We recognize our competitive advantage — our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.
Our employees are committed to the company’s foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.
Posting End Date: 10/19/2023 at 11:59PM HST
BRIEF POSTING DESCRIPTION:
The P TF CUSTOMER ENGINEERING 2 ADMIN Department of the H ENGINEERING Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional)
JOB FUNCTION:
Directs, monitors, and manages work activities related to various programs that impact the secondary distribution system and existing secondary issues including the Company’s revenue meters. Identifies training needs, leads, directs, develops, implements, and monitors technical training with a focus on distribution systems, clean energy projects, and customer operations. Provides leadership, expertise, training, and guidance, and support to outside contractors and consultants and the Customer Engineering Department to ensure safe, reliable, timely and cost-effective design and completion of all work assignments, as well as compliance with Company standards, policies, tariffs, and codes. Provides status updates, measures personnel progress through evaluation reports and/or other targeted documentation.
ESSENTIAL FUNCTIONS:
- Administers and determines priority of work processes; directs and monitors the activities, programs; and provides technical direction and support to the Customer Engineering Department and other areas of the Company to represent department’s needs. Assists planners/designers/engineers with consistent application of Hawaiian Electric’s tariff, ESIM, ESPM, engineering standards, EUSERC, NEC and NESC. Assists with field problems.
- Participates in the updating of the Company Standards and Requirements such as the ESIM
- Works closely with Supervisors and Manager to coordinate work processes internally with other departments and divisions, with developers, contractors, consultants, government agencies, other joint pole members and individual customers to ensure all committed services or completion dates are met; and keeps up to date with all latest changes in software, procedures and/or workflow so department personnel are notified and trained accordingly.
- Coordinates work processes internally with other departments and divisions and externally with developers, contractors, consultants, government agencies, other joint pole members and individual customers to ensure all committed service or completion dates are met.
- Directs and supervises the development, implementation and monitoring of employee training for Planning & Design Division. Identifies and analyzes technical and related training needs of the division personnel to meet the department’s goals, performance targets and staffing needs and enhances the organizational capability of the division.
- Formulates structured training plans and develops the training implementation plan, training budgets and performance measures.
- Facilitates identification of individual training needs of employees and works collaboratively with them, their supervisor, the Senior Engineer, and the Director on the implementation of their individual training goals and developmental plans.
- Develops curriculum and materials for all training programs, including annual refresher training and identifies complementary, supplementary and/or alternative training providers, modes and resources.
- Evaluates the effectiveness of training plans and programs through testing procedures, records, and status reports in relation to established training objectives and performance measures and incorporates appropriate strategies for continuous improvement.
- Responsible for coordinating all safety training for contractors. Provides specific training and schedules refresher training on an as-needed basis.
- Provides emergency engineering assistance to the Customer Engineering personnel. May fill in for the Supervisor during emergencies or absences.
- Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.
BASIC QUALIFICATIONS:
Knowledge Requirements
- Thorough knowledge of the theories and principles of Electrical Engineering or equivalent
- Thorough knowledge and understanding of the application of the Tariff, Electric Service Installation Manual, EUSERC, overhead and underground Engineering Construction Standards and Practices, PUC general orders, distribution design criteria, revenue metering, T&D construction materials, NEC, project management/engineering techniques, and engineering standard practice processes and procedures.
- Working knowledge of City, State and Federal laws and regulations as related to the placement of electric facilities along public rights of way, and cost sharing.
- Successful completion of a supervisory training course or equivalent.
- Thorough knowledge of Company policies and procedures contained in such documents as Company/Union agreement, Code of Conduct etc.
- Working knowledge of personal computers and mainframe systems and related software applications (i.e., spreadsheets, word processing, database management, etc.).
- Working knowledge in LEAN continuous principles and practices to achieve operational excellence desired.
- Working knowledge of SafeStart principles and best practices to achieve a safe workplace environment.
Skills Requirements
- Excellent written, verbal, listening, analytical, problem solving and conflict resolution skills.
- Organizational and planning skills to handle various projects/assignments.
- Demonstrated administrative skills required for such tasks as preparing, monitoring and analyzing performance results; and carrying out company/department policies and procedures.
- Demonstrated customer relation skills to handle difficult and/or sensitive issues while using tact, courtesy, and discretion.
- Ability to effectively communicate with all levels of the organization; people management skills; the ability to work with a variety of individuals; and the willingness and ability to train.
- Leadership skills and abilities to work with a variety of individuals occasionally dealing with difficult, motivational, sensitive, or confrontational issues. Ability to resolve conflicts through active communication, negotiation and coordination.
- Supports two-way communications to ensure a focused, well-informed workforce. Promotes teamwork and self-directed workforce to support company initiatives.
- Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities
- Must have or be able to qualify for a State of Hawaii driver’s license to accomplish on-site inspections. Must meet the standards for frequent required driving positions stated in the Hiring Standards for Required Driving Positions policy. These standards may be adjusted periodically to meet business and safety objectives.
Experience Requirements
- Experience (5 or more years) in the planning and/or design of electric distribution, sub-transmission and/or customer service systems or equivalent.
- Experience in revenue power metering and field installation
- LEAN continuous principles and practices and/or Six Sigma certification is preferred
Role: Professional
Number of Vacancies: 1
Work Schedule: Monday – Friday
Work Hours: 7:30 am – 4:00 pm
Lunch: 30 Minutes
Location: Honolulu – Oahu
Hiring Range: The hiring range for the Customer Engineering Program Manager [Req ID 8686] position is $84,000.00 to $107,200.00. The person selected will be placed according to his/her skills and qualifications.
About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state’s 1.4 million residents. The company is also one of the state’s leading employers and a major contributor and supporter of community and educational programs.
The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.
Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.
Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates’ background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.
EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.
Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.
Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.
By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.
In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company.
Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”
Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.”
For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions
This list may be amended, updated or revised from time to time without notice.