Description
At Climate, our mission is to use technologies to enhance the sustainability and security of our global food value chain. Using field-verified data science models, Climate is shaping the future of sustainable agriculture across 200 million acres worldwide and counting. As the digital farming arm of Bayer Crop Science, we have the benefits and resources of an established organization while offering employees the opportunity to deliver significant individual impact alongside some of the brightest minds in life sciences.
Grounded in our vision, ‘Health for all, Hunger for none’, our diverse team spends their days solving the world’s most pressing challenges through sheer curiosity and dedication. In our learning-oriented and flexible environment, you can find us collaborating in a hybrid model that mixes on-site and remote work.
Our LIFE values-leadership, integrity, flexibility, and efficiency-and our unique focus on health and nutrition demand that we create value for all stakeholders-today, tomorrow, and for generations to come. If you’re hungry to build a meaningful career helping empower farmers with sustainable digital farming systems, keep reading!
The Opportunity
As a key member of the Customer Experience Team, the Customer Experience Advisor will work directly with Climate FieldView customers through direct and indirect interactions and deliver a high standard of service. The CEA will deliver customer adoption and success with Climate FieldView by providing the customer usage/adoption recommendations, data ingest assistance and training on Climate FieldView platform features. The result is increased customer satisfaction, engagement, retention, and expansion of Climate LLC’s footprint. It is the CEA’s job to represent Climate LLC to our constituents and to ensure that we deliver on our commitments to our customers.
Position Overview:
As a key member of the Customer Experience Team, the Customer Experience Advisor will work directly with Climate FieldView customers through direct and indirect interactions and deliver a high standard of service. The CEA will be responsible for driving customer adoption and success with Climate FieldView by providing the customer usage/adoption recommendations, data ingest assistance and training on Climate FieldView platform features. The end result is increased customer satisfaction, engagement, retention, and expansion of the Climate LLC footprint. It is the CEA’s job to represent The Climate LLC to our constituents and to ensure that we deliver on our commitments to our customers.
What You Will Do:
- Conduct weekly update meetings with Climate Enablement Managers
- Analyze business metrics and transform insights into customer engagement strategies
- Be accountable for the engagement of customers within your region and task field teams with list of growers for in-person activations
- Identify at risk accounts and create actions plans in partnership with field teams
- Be an expert in the Climate FieldView product, learn features, benefits and how they add value to our customers’ operation
- Proactively coach and guide customers to engage in Climate FieldView products along the customer journey
- Serve as the Voice of the Customer and collect feedback to drive continuous improvement across all areas of the Climate FieldView platform
- Prepare and give relevant, targeted product presentations to large and small audiences
- Provide 1:1 training on new features to ensure product adoption
- Identify opportunities to improve/optimize Customer Experience operations and tools
- Utilize Salesforce to track accountability and efficiencies
- Represent Climate LLC to our customers in a professional manner consistent with our brand
- Assist with inbound support call volume during planting and harvest seasons
What You’ll Need
- BA/BS Degree, preferably in agriculture, business, marketing, or related field.
- Strong interpersonal skills with a passion for customer interactions and service
- Salesforce or other CRM software experience, or previous experience in a customer-interface role
- Proficient in Microsoft Office 365 (PowerPoint, Excel)
- Organized, detail-oriented individual with ability to multi-task, maintain accuracy of information, and meet deadlines with little supervision
Nice To Haves
- Customer support and/or account management experience
- Firsthand experience in the agriculture industry and/or precision agriculture
- Agriculture data management experience
- Prior experience in customer support increasing customer satisfaction, adoption, and retention
- Organized, detail-oriented individual with ability to multi-task, maintain accuracy of information, and meet deadlines with little supervision
- Ability to build strong relationships over the phone
- Limited travel required
What We Offer
- Base salary estimated range between $59,169-$72,318 annually, depending on the hiring location. You may also be offered bonuses, RSUs cash equivalent, or commission.
- Comprehensive health benefits including medical, dental, vision, life, and disability, as well as a Life Solutions Plan covering mental health benefits
- Industry leading 401K match of up to 10%
- Discounted access to Employee Share Purchase Plan program
- Professional growth opportunities including up to $10,000 college tuition reimbursement, access to upskilling platform, leadership training, mentoring and coaching programs, and short-term assignments (domestic and international)
- Yearly $500 WFH stipend for hybrid office employees
Belonging and Accommodations
At Climate, we strive to create inclusive experiences for candidates and employees alike in which a diverse set of perspectives and voices are represented. If this role sounds exciting to you but your experience doesn’t perfectly align with the job description, we still encourage you to apply.
We’re proud to be an equal opportunity employer. This means we actively pursue ways to celebrate our differences and don’t discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws.
If you need assistance or an accommodation due to a disability, contact us at [email protected].
Learn more about our team and mission: https://climate.com/careers
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