Overview
National and Alamo has an exciting opportunity for a Full Time Customer Experience Representative (CXR). The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This role is a Flexible Position, so you will also be asked to work our return lane and exit booth.
Location Address: 3819 Presidential BLVD Austin, TX 78719.
This position has a starting pay of $18 / hr ($16 / hour with a guaranteed nights & weekend shift bonus of $400 per month pending attendance). You could also gain an additional sales and customer service bonus on top of your hourly pay rate.
Schedule available:
Monday-Friday 4pm-12am (Off Sat/Sun)
We offer:
- Paid time off
- Employee discount
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now!
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
- Perform miscellaneous and backup job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age
- High School Diploma or G.E.D. required
- Must have a current and valid driver’s license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
- No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI)
- Must have a minimum of 6 months of customer service or sales experience in retail, guest services, or administrative support
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must be available to work at least 1 of the schedules listed in the job description