Overview
Enterprise Holdings has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car – teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It’s a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow – for both our company and our employees.
This is a Full Time position working 40 hours per week. This position pays a competitive hourly rate of $19.50/hour plus the opportunity to earn up to $2000 monthly based on performance.
We also offer:
- Medical, vision, and dental insurance
- Paid time off
- Employee discounts
- 401k retirement plan
- Training and development
Responsibilities
- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age.
- Must have 1 year of work experience ( in the prior 3 years) with customer service responsibilities.
- Minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
- Must have a valid driver’s license
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be able to work holidays, weekends, and nights. Example of shift times could include: 2pm-10:30pm or 3pm-11:30pm