Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
The primary goal of a Customer Relations Team is to drive performance and promote communication at the highest level, to ensure a world-class customer experience and resolution services to Lucid vehicle owners on complex, high level concerns. The ideal candidate will possess the ability to identify and coordinate as such with cross functional departments, and exhibit a strong understanding of empathy, professional drive, critical thinking or analysist of root-causes, while championing the Lucid customer experience. Self-motivated and resourceful individuals, with a capability to create strong internal networks will thrive in this role. The ability to develop excellent relationships with Lucid vehicle owners, as well as internal departments to effectively address customer concerns to provide remedies will be crucial.
The Role:
- Manage the Customer Relations team members and the day-to-day operations.
- Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships.
- Manage and motivate staff to operate in an environment for meeting and exceeding customer expectations.
- Monitor employee work and provide guidance, ongoing training, and development as needed.
- Develop KPI’s and targets for individual associates and provide necessary assistance to achieve said goals.
- Interact directly with customers as needed via multiple channels (phone, email, chat) to resolve complex matters quickly and professionally.
- Identify ways to improve customer experience and increase efficiency of internal processes.
- Develop training material to support the onboarding of new hires and provide training to new hires.
- Possess a working knowledge of all industry standards, regulations, restrictions, etc. and ensures department compliance.
- Analytically establish and manage metrics and actionable reports for the Customer Relations Team.
- Collaborate with cross-functional teams to elevate Lucid’s customer experience and support.
- Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Customer Relations Manager.
- Uphold the standard as a world class leader in customer experience and ownership.
Qualifications:
- Bachelor’s Degree.
- Minimum of 5 years managing teams of five more members.
- Minimum 5 years of experience in customer experience, customer success, account management, or equivalent college degree in Hospitality.
- Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience. Eagerness to take on new responsibilities.
- Excellent communication and comprehension skills.
- Detail-oriented and highly precise. Flexible, proactive, attentive to details, demonstrating strong critical thinking, common sense, and innovation when situations require.
- Ability to partner cross-functionally to deliver major initiatives, all while relentlessly prioritizing based on need.
- Comfort navigating ambiguity, and an ability to create in an undefined, unestablished environment.
- Strong interpersonal skills and ability to effectively communicate complicated concepts and recommended courses of action to engage diverse audiences.
- Ability to think strategically, drive for results, continuously drive innovation, and inspire the organization to achieve and exceed its objectives.
- Must be able to multi-task, be flexible, and perform in a fast-paced environment.
- Availability to work weekends and support flexible schedules to support the team 24/7, 365 days of the year.
Advantageous:
- Start-up experience and related fast-paced environments
- Prior experience in the automotive sector, including Electric Vehicles
Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education, and training; certifications; and other relevant business and organizational factors.
• California San Francisco Bay Area – $131,000 – 187,000 per year
Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
Lucid maintains your privacy according to its Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
At Lucid, we don’t just welcome diversity – we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Notice regarding COVID-19 protocols
At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.
Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.