Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.
The Inquiry unit within FIA is responsible for investigating the issue, determining the appropriate response, conduct any necessary case actions (including the issuance of benefits, addition of a new case member, etc.) in POS/WMS, delivering the response to the client, and closing out the inquiry within the prescribed seven-day timeframe.
Under supervision of the Director, with latitude for independent decision making and action, supervises the Customer Resolution Representatives, who are responsible for resolving matters relating to the administration of Cash and Emergency Assistance, SNAP and HEAP benefits to clients, and for providing employment and other related services as described above or supervises a unit of Associate Job Opportunity Specialists.
The Family Independence Administration (FIA) is recruiting for two (1) Associate Job Opportunity Specialist II, to function as Customer Resolution Supervisor, who will:
• Provide expert guidance concerning Agency policies/procedures and federal/State regulations impacting Cash and Emergency Assistance requirements, eligibility, and benefits, including employment services, childcare, and other supportive services; monitor the work quality of staff; allocate work and staff to ensure the work is carried out efficiently and effectively.
• Work closely with staff experiencing difficulties in working, organizing or time management, to establish effective priorities and work schedules; ensures the avoidance of needless errors, delays in case processing, fair hearings, and/or fiscal sanctions; report operational concerns and issues to management to ensure effective utilization of resources.
• Review and audit selected records, including computerized records, to ensure that the information contained in them is accurate, complete and supported by appropriate documents; and in compliance with all applicable policies and procedures.
• Review, compile and analyze employment and outcome reports submitted; perform operational analyses and conducts special projects; assess results of outside audits; prepare reports and make recommendations to improve productivity and efficiency of job opportunity or employment services and related support services.
• Oversee the preparation of corrective action plans, coordinate and monitor implementation of these plans.
• Authorize housing emergency payment; and ensure all appropriate Housing Court documents are completed accurately and timely. Review referrals for rental assistance on emergency cases; may recommend to the regional office payment authorization for housing emergencies.
• Monitor and ensure that all work related to Fair Hearings is completed accurately and in accordance with mandated time frames, including timely compliance with Decisions After Fair Hearing (DAFH); refer matters back to the home Job Center, Rental Assistance Unit (RAU), Bureau of Eligibility Review (BEV), or other DSS/HRA program area where there is a pending determination from that office, and coordinate to expedite a resolution or decision.
Minimum Qual Requirements
1. A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either
a. client services; or
b. employment planning or counseling services which involve job development, skills assessment, and employment placement or other economic opportunity programming; or
2. A baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience working as a Job Opportunity Specialist/Benefits Opportunity Specialist; or
3. A baccalaureate degree from an accredited college; plus, eighteen months of full-time satisfactory experience as described in one (1) above; or
4. College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have 18 months of full-time satisfactory experience working as a Job Opportunity Specialist/Benefits Opportunity Specialist or performing social/human services work as described in one (1) above.
Additional Information
The Human Resources Administration/Department of Social Services offers competitive
salaries and the following benefits:
Generous Pension Plans (The New York Employees’ Retirement System);
401(k) and 457 Roth’s Retirement Savings Programs;
U.S. Savings Bonds Flexible Spending Program;
Health Benefits, Dental, Vision Coverage, Prescription Drug Program;
Training and Professional Development;
Opportunity for Scholarship; College Savings Program;
Paid Holidays and Generous Annual Leave;
To Apply
MUST BE PERMANENT IN THE ASSOCIATE JOB OPPORTUNITY SPECIALIST TITLE OR PERMANENT IN THE JOB OPPORTUNITY SPECIALIST TITLE FOR AT LEAST ONE YEAR; THIS IS A PROVISIONAL APPOINTMENT, WHEN A TEST BECOMES AVAILABLE IN THE ASSOCIATE JOB OPPORTUNITY SPECIALIST (AJOS) TITLE, YOU MUST TAKE AND PASS THE EXAM TO REMAIN IN THE AJOS TITLE.
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55-a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Svc Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF .
Hours/Shift
Monday -Friday, Flex Schedules
Residency Requirement
New York City Residency is not required for this position
POSTING DATE
06/22/2023
POST UNTIL
Until Filled
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.