Overview
Enterprise Holdings has a rewarding opportunity for a full-time Customer Service Agent (non-driving). This position pays $18.61 / hour and is located at the Kahului Airport Alamo location – 96732.
The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. This position will facilitate the rental process and is responsible for verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. The CSA pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations. This role will perform all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards. The Customer Service Agent is available as regular FULL TIME which includes the following benefits:
- Paid time off
- Employee discount
- Retirement savings plan including 401k with match and profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers, and the communities we serve is our top priority.
Responsibilities
- Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
- Answer customer questions and provide assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
- Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
- Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
- Answer telephone in a friendly, helpful and prompt manner.
- Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
- Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
- Assist customers within the queue to minimize any wait time and provide the most efficient service possible.
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High school diploma or G.E.D. equivalent preferred
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Apart from religious observation, must be able to work 40 hours per week, flexible schedule, which may include weekends and holidays