About Us:
Our mission at the Ohio Department of Health (ODH) is “advancing the health and well-being of all Ohioans”. Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.
What You’ll Do:
The Customer Service Assistant 2 (CSA2) will provide assistance and information in response to telephone and written inquiries pertaining to the Nurse Aide Registry (NAR) by utilizing knowledge of the NAR policies and procedures, correspond with NARs in other states to obtain information regarding reciprocity and grants or denies certification reciprocity, respond to contacts from other states to grant certification reciprocity, forward requested material to nurse aides, long-term care facilities, law enforcement, surveyors/investigators, and federal contractors about compliance with nurse aide rules. The CSA2 will enter nurse aide registry inquiries and information, update nurse aide information, generate nurse aide reciprocity certificates, print and mail computerized print-out of nurse aide status in response to calls made by facilities to 800 number; compile information for daily, monthly, quarterly, and annual reports and prepare correspondence in response to nurse aide inquiries.
The position will perform clerical support tasks for the Bureau of Regulatory Operations. Answer program telephone lines, log & track telephone calls, opens, time stamps, logs in & sorts mail for NAR, make photocopies, collect & distribute written materials, update the National Practitioner Database (NPDB) with the names of individuals who have adverse finding results of abuse, neglect, exploitation, and/or misappropriation of a resident’s property.
Hours: Monday – Friday (8:00 AM – 5:00 PM)
What’s in it for you:
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
Medical Coverage
- Quality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan.
Dental, Vision and Basic Life Insurance
- Dental, vision and basic life insurance premiums are free after one year of continuous service.
Time Away From Work and Work/Life Balance
- Paid time off, including vacation, personal, and sick leave
- 11 paid holidays per year
- Childbirth/Adoption leave
Ohio Public Employees Retirement System
- OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.
Deferred Compensation
- The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.
Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Qualifications
- 9 mos. trg. or 9 mos. exp. in office practices & procedures AND
- 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people AND
- 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing AND
- 9 mos. trg. or 9 mos. exp. in operation of personal computer.
-Or
- Equivalent of Minimum Qualifications for Employment noted above.
Selection Process:
Positions are filled through a two-part assessment process, which consist of a test and structured interview . Applicants in this pool must pass the test and interview to be eligible for selection. If you do not pass the assessment, you will not move on to the interview process. Selection will be based on the most qualified applicant, using qualifications, experience, and education (QEE). Where applicants are substantially equal, seniority shall be the determining factor.
Job Skills: Operational and Administrative Support
Technical Skills: Data Entry, Customer Service, Operational and Administrative Support
Professional Skills: Attention to Detail, Customer Focus, Verbal Communication, Confidentiality