The Office of Development (OOD) advances Stanford’s mission by raising philanthropic support from alumni, parents, families, friends, and institutional funders. Working in concert with volunteers and academic leaders, OOD staff members strive to accelerate Stanford’s purposeful impact in the world. Stanford is committed to a donor-centric approach to development. Every member of the Office of Development staff plays a role in providing the university’s donors with the service and attention that ensures an exceptionally positive and fulfilling philanthropic experience.
The Development Services department in the Office of Development is seeking a Customer Service & Banking (CS&B) Associate to join our team. This position is responsible for receiving gifts, updating biographic information, and using the University’s alumni and donor information database system. Work is usually performed independently within general guidelines. This is a hybrid role with tasks being completed remotely and in-office.
Your responsibilities will include:
- Be the knowledge expert of Stanford’s OGP (Oracle Gift Processing) & CARD (Constituent Alumni Record Database) database and the Gift Transmittal (GT) system.
- Update most biographic information and utilize all aspects of the image document system.
- Complete daily review of incoming gift mail. Deposit all checks and charge all credit card gifts that are received in Development Services in a timely manner.
- Prepare deposited gifts for processing accurately and in a timely manner. This includes coordinating any necessary gift transmittals or donor documents to ensure the accuracy of gift information.
- Maintain computerized logs and files in accordance with established accounting procedures.
- Answer gift, pledge, and biographic updates/inquiries from fundraisers, donors, and departments effectively using all available resources.
- Communicate with fundraisers and departments (i.e., academic, OSR, Controller’s Office, Internal Audit) to determine if a donation is a gift. Be able to contact donors for more information about their gift and/or biographic updates/inquiries.
- Ability to switch daily work function, as needed, to assist teammates, especially during peak volumes, periods of illness, leave or vacation.
- Other duties may also be assigned.
To be successful in this position, you will bring:
- High school diploma, G.E.D., or equivalent and two years of relevant experience or a combination of education and relevant experience.
- Two years of customer service experience desired.
- Strong verbal and written communication skills.
- Previous customer facing role/call center experience is a plus.
- Must demonstrate a high degree of professionalism in their work and ability to interact successfully with a wide variety of internal and external customers.
- General understanding of cash handling and reconciliation is desired. Previous banking/accounting experience is also a plus.
- Good computer skills and strong attention to detail.
- Ability to start and persist with specific courses of action while exhibiting high motivation and a sense of urgency.
- Excellent follow-through, tact, integrity, ability to multi-task, and manage confidential information are a must.
- Must be able to demonstrate solid retention of information to identify, implement and complete any necessary solutions within department policy.
- A commitment to promoting and supporting an environment of diversity and inclusion.
Special Requirement:
- Must be able and willing to work extended hours, including Saturdays, but especially November/December/January and July/August. Development Services works through the campus winter closure at the end of the calendar year.
Certifications and Licenses:
None
The main work location for this position is Stanford University Redwood City campus. Open to hybrid work schedule (minimum two days per week onsite).
The expected pay range for this position is $59,000 – $75,000 per annum.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.
PHYSICAL REQUIREMENTS*:
- Sitting in place at computer for long periods of time with extensive keyboarding/dexterity.
- Occasionally use a telephone.
- Rarely writing by hand.
* – Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORK STANDARDS:
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.
WHY STANFORD IS FOR YOU:
Stanford University is one of the world’s premier academic and research institutions, devoting tremendous intellectual and physical resources toward the betterment of humanity. As a major Silicon Valley employer, Stanford seeks people committed to excellence and to improving our world. In turn, the university is committed to supporting its employees as they develop their careers and enrich their lives. We believe Stanford’s future success will be shaped by the diverse perspectives, unique experiences, and inclusive culture of its community.
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
- Freedom to grow. We offer career development programs, tuition reimbursement, or the ability to audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.