We encourage you to bring your talent and effort to Harvest Sherwood and contribute to our shared success, while having fun, serving our customers, and strengthening the local communities in which we operate. As the largest independent wholesale food distributor in the U.S., with 15 distribution centers from coast-to-coast, Harvest Sherwood is an essential business. We buy, sell and deliver fresh, high quality protein products and other foods to over 6,000 retail and foodservice customers.
Job Purpose
The Customer Service Collection Associate interacts with customers to resolve issues and provide information in response to inquiries about products, services, and collections of past due amounts while maintaining customer goodwill. This position also involves making credit decisions for customer orders and collecting and maintaining credit data on new and existing customers per the company’s credit policies and procedures.
Key Responsibilities
The Customer Service Collection Associate will be assigned duties, based on organizational needs and priorities.
- Answer any questions the customer may have about available products and services
- Escalate complex issues to management for resolution, providing background information as necessary
- Anticipate customer needs, following up with previous customers to ensure successful resolutions
- Enter and adjust customer orders
- Review aging reports to identify past due accounts, monitor account balances and credit limits
- Contact delinquent accounts via phone calls, email, letters, etc., to collect past due amounts
- Document all collection activities in the database
- Communicate any issues with the Sales team to ensure prompt payment of invoices
- Review short payment/returns with sales representatives
- Resolve any issues causing non-payment
- Review and release (if appropriate) customer orders that are held due to credit issues
- Send invoice copies, statements, etc., to customers as needed
- Perform and coordinate special projects as assigned
Qualifications and Experience
To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or GED
- 2 or more years of customer service experience
- 2 or more years of corporate collections experience
- Experience with and knowledge of Microsoft Word and Excel
- Ability to prepare accurate, effective complete and easily understood reports and other forms of written communication
- Ability to be flexible, adaptable and organize prioritize multiple duties
- Effective interpersonal and oral communication skills; using approach vocabulary and grammar
- Bi-lingual in Spanish preferred
Harvest-Sherwood is committed to offering competitive benefits to our employees and their dependents, including paid vacation, health insurances, and a 401K plan!
*We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
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Other details
- Job Family Sales
- Pay Type Hourly
- Min Hiring Rate $21.00
- Max Hiring Rate $24.00
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