Salary: $22.46 – $28.66 Hourly
Location : Encinitas, CA
Job Type: Temporary/Seasonal
Job Number: 23-70
Department: Parks, Recreation and Cultural Arts
Opening Date: 10/19/2023
Closing Date: 11/5/2023 11:59 PM Pacific
The Position
The Customer Service Coordinator is responsible for providing front-line customer service for Encinitas Community and Senior Center patrons and general administrative assignments. Work schedule may vary including working weekends.
This position is a contract extended part-time position. Incumbents work 30-hrs per week and receive City benefits.
Examples of Important & Essential Duties (included but not limited to)
- Meet and Greet Center visitors and provides customer service as needed ;
- Answer phones and e-mails, tend front desk as needed, and perform other general clerical and administrative duties as necessary.
- Accepts and processes course registrations and account for monies received;
- Oversee day-to-day operations of Center programs and projects.
- Communicate daily with supervisors to discuss activities, equipment/personnel problems, and other related issues.
- Develop reports concerning program effectiveness and identify opportunities for improving service delivery methods and procedures.
- Identify, document, and report incidents/accidents as well as opportunities for improving service and procedures.
- Prepare program event and facility promotional materials such as newsletters, calendars, fliers, menus, and brochures.
- Performs general data entry and ongoing record maintenance;
- Assists in room preparation for rental by setting-up and tearing down required equipment;
- Identifies opportunities for improving service delivery methods and procedures by determining resource needs and/or process revisions;
- May lead in the training and supervision of subordinate recreation staff, volunteers, and independent contractors and provide input on the performance;
- Determines equipment and supply requirements for program activities and obtains and stocks supplies as required;
- Provides staff assistance to the Recreation Services Supervisor(s);
- Prepares and presents reports, records, and other correspondence as appropriate and necessary;
- Maintains program files, databases and records including daily rosters, statistics, program attendance and related documents;
- Assists in the public education and enforcement of established rules, policies and procedures at City beaches, City Community Center, park facilities and events;
- Adheres to The City of Encinitas and San Dieguito Water District Safety Manual and provides safe transportation for participants of Parks and Recreation and Marine Safety events and activities;
- Uses and maintains City vehicles to run errands including picking up program and event supplies, etc.;
- Attend meetings as required.
- Performs related duties and responsibilities as required;
- Uphold safety, sanitation, and hygiene regulations.
Minimum Qualifications
Equivalent to an Associate’s degree from an accredited college or university with major course work in leisure studies, business administration or a related field plus four years of responsible recreation program experience including at least one year of administrative and/or lead supervisory experience.
Application Process and Deadline
A completed application is required by November 5, 2023
The City of Encinitas and the San Dieguito Water District provide equal opportunity employment for all persons without regard to race, color, religion/religious creed, sex, sexual orientation, national origin, gender, gender identity, gender expression, physical disability, mental disability, marital status, age, physical disability, ancestry, genetic information, medical condition, political affiliations, veteran status, Family Leave Act status, AB60 CA Driver’s License status or status with pregnancy, child birth or breastfeeding. The City and Water District encourage minorities, disabled persons and women to apply. Qualified applicants who move to the next level of the selection process must notify the Human Resources Office if accommodation is needed. A thorough background check will be conducted for the candidate(s) seriously considered for the position including fingerprinting and reference checking. A contingent job offer may be given pending the results of medical evaluation, which includes a physical, TB test and drug and alcohol screening. Applicants will be required to submit verification of the legal right to work in the United States. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.
2023 Benefits Summary
Extended Part Time Employees (30 Hours/ 0.75 FTE)
Cafeteria Health Plan
The City provides $8,351.28 per year ($765.38 per month), toward the purchase of qualified medical coverage on a pre-tax basis under the City’s Section 125 Cafeteria Benefits Plan. This amount is equal to the lowest cost single medical coverage offered by the City. Employees may purchase additional benefits which include dental, vision, dependent care flexible spending account (FSA) and healthcare FSA. Health insurance benefits are provided through California Public Employees’ Retirement System (CalPERS).
Retirement
The City contracts with the California Public Employees’ Retirement System (CalPERS):
Retirement Tier Retirement Formula
Tier 2 – Classic2.0% @ 60
Tier 3 – New Member2.0% @ 62
The City does not participate in the Social Security program. The City and employees each pay 1.45% to Medicare Insurance.
457 Deferred Compensation
The City offers a 457 and/or 401(a) deferred compensation. These accounts are voluntary and employee funded.
Sick Leave
Employees earn up to 48 hours of sick leave annually. The amount of earned sick leave earned is prorated based on actual hours worked.
Vacation Leave
Employees earn vacation hours based on the following years of service:
Years of Service Acural (bi-weekly)
- Hire – 5 Years 3.00 hours
- 6 – 10 Years 3.69 hours
- 11 – 15 Years 4.39 hours
- 16+ Years 5.31 hours
Credit is given to new employees for related continuous prior public service employment at the rate of one year for every two years worked.
Paid Leave for Family Member Illness and Parental Leave
Each new full-time employee is granted a beginning balance of 10.5 hours of paid time off to attend to family member(s) in need of the employee’s assistance in times of illness or parental leave to bond with a new child; 1.0385 hours of additional paid leave is accrued each pay period. The maximum accrual is 62.25 hours.
General Election Leave
Employees shall be provided a half day of paid leave to vote at the employee’s polling location or a full day of paid leave to volunteer for the County Registrar of Voters for a General Election.
Jury Duty
The City complies with the applicable laws and public policy in regard to allowing employees paid time off without financial loss to perform jury duty. Employees are generally granted paid leave when called upon to serve on jury duty.
Holiday Closure
Each year, City Hall is closed from Christmas Eve through New Year’s Day.
Holidays
Employees receive twelve (12) fixed holidays and four (4) floating holidays per fiscal year.
Employee Assistance Program (EAP)
Confidential services are available to employees and household members to assist with personal and professional issues. Eight sessions per issue are available each calendar year.
Computer Purchase Program
The City will loan employees who successfully complete the probationary period of employment an interest free loan of up to $3,000.
Tuition Assistance
Eligible employees may receive up to $1,200 in reimbursement per fiscal year for approved coursework tuition, required textbooks and registration. The amount of earned sick leave earned is prorated based on actual hours worked.
This document is intended to provide a general summary of benefits available to employees of the City of Encinitas and San Dieguito Water District. Exact benefits an employee is entitled to receive are determined by the City Council through collective bargaining agreements between the City and the union representing the employee’s classification, as well as through various Resolutions and Ordinances. If there is a conflict between the information in this summary and the official plans/contracts, the official documents will prevail.