Overview
Enterprise Holdings, operating the National, Enterprise, and Alamo car rentals, is hosting a Hiring Event on Wednesday, July 12th from 9am – 4pm for Full time Customer Service positions for the IAH Airport location (17326 Pine Cut Houston, TX 77032)
More than 10 positions available and multiple schedules!
Positions being offered include:
Customer Service Agent: Provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Facilitates rental process; verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.
- Our CSA earns up to $18.50 / hour ($14.00 / hour + performance based incentives)
- Must have a minimum of 1 year of Customer Service experience within the last 5 years (Retail, hospitality, or restaurant)
- Must have a minimum of 6 months Sales experience within the last 5 years (Retail, commission sales, hospitality, or serving/restaurant/bar)
Exit Booth Agent: Provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
- Our Exit Booth Agent earns up to $17 / hour ($13.00 / hour + performance based incentives)
- Must have a minimum of 1 year of Customer Service experience within the last 5 years (Retail, hospitality, or restaurant)
- Must have a minimum of 6 months Sales experience within the last 5 years (Retail, commission sales, hospitality, or serving/restaurant/bar)
Rental Return Agent: Provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. Provides professional, knowledgeable and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
- Our Rental Return Agent earns up to $16 / hour ($13.00 / hour + performance based incentives)
- Must have a minimum of 1 year of Customer Service experience within the last 5 years (Retail, hospitality, or restaurant)
If you are interested, please submit your on-line application and RSVP for the hiring event here: enterprise Event pre-registration (recsolu.com)
We offer:
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Responsibilities
We are hiring now for these positions. Here’s a look at the responsibilities:
- Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
- Answer customer questions and provide assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
- Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
- Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
- Answer telephone in a friendly, helpful and prompt manner.
- Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
- Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
- Assist customers within the queue to minimize any wait time and provide the most efficient service possible.
Equal Opportunity Employer/Disability/Veterans
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must have a valid driver’s license
- Must have no more than 2 moving violations within the past 3 years.
- No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
- Must have a minimum of 1 year of Customer Service experience within the last 5 years (Retail, hospitality, or restaurant)
- Must have a minimum of 6 months Sales experience within the last 5 years (Retail, commission sales, hospitality, or serving/restaurant/bar)