Description
The Team
Everts Air Cargo was formed in 1995 as a 121 Certificated Cargo Airline. Everts Air Cargo is headquartered in Fairbanks where it serves as the primary base for maintenance, administration, and charter operations. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, marketing, or any of our operational divisions, our shared passion for aviation is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
Responsible for performing customer service agent and other administrative staff duties, including the training, coaching, and mentoring of employees on how to deliver the best customer service possible, while guiding employees toward achieving operational goals.
Key Duties
- Will have thorough knowledge of functional areas within the department and will perform customer service and staff duties where required.
- Assist with overseeing and assessing Customer Service, Accounting Clerk and Auditor staff activities, providing regular performance feedback.
- Assist with personnel recruiting, interviewing, hiring, training, developing, disciplining, and terminating within the Customer Service department.
- Assist in the supervision and technical assistance of the customer service team to attain departmental and organizational goals and improve existing processes and procedures.
- Assist with training customer service, cargo, or other company personnel.
- Maintain an exceptional, professional work environment including: a clean, well-kept service area, employees wearing appropriate attire, proper customer interaction and phone etiquette, and professional communication.
- Assist with all audit processes to ensure accuracy and aid in the development of new programs and procedures to enhance productivity and performance.
- Develop, process, and update forms, reports, documents, correspondence, and manuals, as requested and according to established procedures.
- Assist in resolving customer concerns, rating discrepancies, freight claims, or other service issues in a timely manner.
- Communicate and respond in a timely, accurate, and professional manner to promote positive business relationships between Everts Air Cargo and its customers and vendors, as well as, with other departments to resolve problems, expedite workflow and promote customer service initiatives.
- Promote the mission, vision, and values that the Company has developed, and ensure adherence to the Everts leadership manual and employee handbook.
- Accomplish additional projects as delegated by management.
Job-Specific Experience, Education & Skills
Required
- Valid Driver’s License
- Must be able to read, write, speak, and understand the English language.
- Requires excellent interpersonal and communication (verbal and written) skills.
- Requires attention to detail and good organizational, record keeping and customer service skills.
- Requires computer experience and the ability to type 45+ wpm.
- Must be able to multi-task i.e. talking on the phone, data entry, assisting customers, etc.
Preferred
Two years of customer service experience or related field required.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Total Rewards
- Competitive total rewards package
- Medical, dental and vision benefits
- 401k match program
- Generous paid time off
Compensation Starting at $19-22 p/hr DOE
Employment Type Full-Time T-Sat 9am-6pm
FLSA Status Non-Exempt
Regular/Temporary Regular
Requisition ID 520541059
Equal Employment Opportunity
We are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you would like to view a copy of our affirmative action plans, please contact us.