Salary: $34,248.75 – $44,467.04 Annually
Location : 200 Piedmont Ave. SE Atlanta, GA
Job Type: Full Time Salaried
Job Number: 2023-07377
Division/Section: Commissioner’s Office
Opening Date: 10/19/2023
Closing Date: 10/20/2023 3:59 PM Eastern
Description
Pay Grade: H
Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer.As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
- Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
- Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
- Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
- Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
- Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
- Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you
As a Customer Service Rep within the Commissioner’s Office at the Georgia Department of Public Health, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.
Job Responsibilities
Under broad supervision, works and communicates with the general public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations. Resolves complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.
- Analyzes problems, questions, issues, etc and develops and reports recommendations for resolving them
- Conducts research to compile information needed to generate reports, complete projects and accurately respond to questions and concerns
- Provides assistance and problem resolution to claimants, employers, staff, other agencies, and/or the general public
- Researches and/or resolves program or client issues or questions May represent the manager in various matters
- May serve as a lead worker
- May train subordinate staff in proper procedures of day-to-day operations
- Performs job responsibilities with minimal supervision
Minimum Qualifications
Bachelor’s degree from an accredited college or university
OR
Three years of experience in a customer service setting communicating information
OR
Two years of experience required at the lower level Customer Svc Rep 2 (GST121) or position equivalent.
Additional Information
Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.
The use of wellness breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in wellness activities, generally in the form of two 15-minute breaks or one 30-minute break.
Employment Information
Current State employees are subject to State Personnel Board rules regarding salary.
DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DPH-HR@dph.ga.gov.
DPH is an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
Standard Benefits for FULL Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.
No benefits are offered for part time employees.
01
The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?
- Yes
- No
02
What is your highest level of education completed?
- Master’s Degree
- Bachelor’s Degree
- Associate’s Degree
- High School Diploma
- GED
03
How many years of customer service and administrative support experience do you possess?
- None
- 1+ year
- 2+ years
- 3+ years
- More than 4 years
04
How many years of experience do you have performing basic office functions and computer related duties?
- No experience
- Less than 1 year
- 1+ Years
- 2+ Years
- 3+ Years
- More than 4 Years
05
What is your level of proficiency utilizing Microsoft Office 365 (i.e. Outlook, Word, Excel, PowerPoint, SharePoint, Teams) to perform work?
- None
- Beginner: Some exposure, but just learning
- Intermediate: Needs guidance
- Advanced: Can train others
- Expert
Required Question