Overview
Enterprise Car Sales is seeking a responsible, dedicated person to join our team as a part time Customer Service Representative. This position pays $21 / hour and is located at 596 Providence Hwy, Norwood, MA 02062.
We offer:
- Paid time off
- Employee discount
- Retirement savings plan including 401k with matching profit sharing
- Training and development
The schedule available is Monday, Wednesday, and Friday 9:00 am – 6:00 pm.
The Car Sales Customer Service Representative will provide a high level of customer service and support to both internal and external customers. This person is also responsible for helping support the Desking and Sales transactions during the sales process, as well as post-sale customer service.
Responsibilities
Customer Service
- Assist in post-sale trade follow up, including collecting clean title, assist with trade payoffs and following up with the team responsible for trade sales
- Follow up with customers to collect information/stipulations needed for funding
- Follow up with customer post-sale to help facilitation or ensure completion of AMO installs
- Handle customer inquiries related to financing, warranties or other customer service issues
- Track all customer requests in Salesforce
Administrative
- Organize and ensure accuracy and completion of all paperwork for each customer transaction
- Break down and package deals to send to shared services
- Assist in monitoring Weekly Status Report (WSR) and notifying mgmt. of discrepancies
- Complete monthly reporting for shared services and management
- Complete and send DMV paperwork
- Follow up with recon on previously ordered keys and manuals for current dealership inventory
- Accounts payable and receivable support (including review of CRS/deposit 2150 report)
- Tag and title follow up for current dealership inventory
- Assist with ECOA (Equal Credit Opportunity Act) File review
Finance Support
- Review credit applications for accuracy and compliance
- Complete final sale paperwork with customers (obtain signatures)
- Follow up with lenders on all funding, including discrepancies, delays or questions
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High School Diploma or GED required
- Must have 6 months of customer service experience
- Must have a valid US driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.