Overview
Enterprise Rent A Car has an exciting opportunity for a Full Time Customer Service Representative. This position pays $19.50 / hour and is located at our Evergreen location, 7071B Highway 73 Evergreen, CO 80439.
The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
We offer:
- Paid Time off
- Employee discount
- Retirement savings plan including 401K with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Available Schedule:
- Sunday OFF
- Monday 8:00am – 5:00pm
- Tuesday 8:00am – 5:00pm
- Wednesday 8:00am – 5:00pm
- Thursday 8:00am – 5:00pm
- Friday 8:00am – 5:00pm
- Saturday OFF
Responsibilities
- Meet and greet customers in a friendly and timely manner
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Understand and communicate rental terms and conditions, vehicle features and other services
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Apart from religious observation, must be able to work the posted 40 hours per week schedule