Job Type
Full-time
Description
Wesco Turf + Hector Turf
Stronger Together: A union of two market-leading turf equipment and irrigation distribution companies.
Wesco Turf, one of The Toro Company’s top North American distributors of irrigation, golf, and grounds equipment, has acquired Hector Turf, another trusted Toro distributor headquartered in Deerfield Beach, FL. The official announcement was made to the teams at Hector Turf and Wesco Turf on July 29, 2022. The transaction is effective August 1, 2022. To read more about this exciting news: https://www.wescoturf.com/ccrzCCPage?pagekey=news
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(K) + Employer Matching
- Life Insurance – Wesco Turf provides $50,000 of life insurance
- Employee Assistance Program
Bonus:
- Eligible for monthly incentives based on parts sales goals.
- Eligible for a company-wide bonus that is dependent on the company meeting performance goals. Equivalent to 0 to 3 weeks of additional pay, prorated for the first year.
Position Purpose:
This export administrator services’ position provides parts related administrative support to our golf, sports field and grounds, municipal, Irrigation execution logistically, RLC-consumer, landscape contractor customers and services’ support to our entire export customer-base. Also, provides inside sales and service support to the Export Division’s territory sales manager. The wide range of support responsibilities and tasks are targeted to maintain or increase customer satisfaction and division efficiency.
Dimensions:
- Take customer orders for parts, RLC equipment whole-goods, Irrigation; via email, phone, fax, web, walk up.
- Customer service representative – export; can be expected to handle up to 40 transactions a day and must become proficient with suggestive parts on products for five divisions: (commercial, sports field & grounds, consumer, landscape contractor and Irrigation execution logistically).
- Facilitator for all export customer parts orders; including communication for final-destination, freight-delivery fee confirmation, freight-forwarder, accuracy, updates, etc.
- Provide customer support, as needed, to include invoicing orders and shipments as well as communicating with respective divisions, internal warehouse operations team, sales territory managers and internal export team.
- Handle incoming emails to the best of your ability; by communicating a response within a reasonable period.
- Responsible for daily quoting of parts & RLC whole goods through email communication with customers by use of two languages: both English & Spanish.
- The Customer service representative- export; will work each month to achieve the set-sales goals.
Accountabilities:
- Assist customers in finding the correct part number for equipment via the internet or hard copy.
- Take parts orders and questions; and understand when to direct irrigation whole good and parts questions accordingly. (Project related topics/Irrigation team).
- Facilitator of verbal and written communication in both English & Spanish with customers always professional to also include texting and whatsapp through the new business cell/email phone & Teams.
- Must be proficient & accurate in gathering important shipping information prior to invoicing & shipping.
- Have a clear understanding of how to quote RLC dealer equipment whole-goods.
- Take-ownership on a set list of customers as well as in-coming requests for parts & RLC equipment quoting.
- Have a good relationship with customers and able to manage problems as well as confrontations with customers.
- Become proficient with contacting the freight forwarder and handling the communication on shipments exiting to the customers requested destination.
- Assist and communicate with Warehouse: stock verification, product shipping and receiving, mode of transport, container needs, scheduling of deliveries, etc.
- Request purchase orders as required to expedite a timed sales order.
- Assure customer service expectations and promote a high standard of excellence.
- Facilitator with releasing web/e-commerce orders daily. Assist export outside territory managers who will promote our e-commerce on-line business.
- Remain focused on creating loyal customers by placing a high focus on backordered parts/customers and the timeline of communication on up-dates.
- Reconcile monthly open sales reports so to maintain efficiency of customer-expectations on backordered parts.
- Assist in maintaining compliance of our new processes and guidelines, SOP’s, pertaining to the export administrators’ responsibilities.
- Process RGA return goods authorization.
- Attend required live training sessions and webcasts.
- Attend various training curriculum for customer service representatives which are a requirement for PIE / Toro University program.
- Project a positive attitude always.
Requirements
Qualifications:
- Requires the ability to interact with our customers in a professional manner on a daily basis.
- Must possess intermediate computer skills and be able to type with reasonable speed and accuracy.
- Possess superior customer service skills with export industry related.
- Strong interpersonal skills are important.
- General knowledge of turf and lawn maintenance equipment.
- Must be able to communicate with customer to obtain information needed to look up correct parts for their equipment.
- Must be dependable and have reliable transportation. Flexibility with work hours is desired. Good with detail
- Spanish speaking is strongly preferred but not required.
Education and/or Experience:
- High School diploma or some College or Technical School preferred.
- Previous “export” parts sales and or “export” customer service experience is a plus.
Salary Description
$20.00 – 22.00 / an hour